Healthcare Assistant

Job Overview:

IRC Atlanta’s Resettlement program provides access to quality, client-centered, comprehensive health care services to refugees and immigrants through local primary care providers. The Healthcare Assistant will focus on working closely with clients and direct staff to arrange and coordinate a variety of client health care services, including specialist appointments. This is a full-time, limited term position.

Major Responsibilities:

• Collaborate closely with colleagues to respond to the significant medical care needs of clients.

Plan for and coordinate the delivery of medical care pre- and post-arrival.

• Assist with developing partnerships with local medical and mental health service providers.

Provide health-related information to newly arrived clients during Cultural and Intake Orientations.

• Work with IRC staff to identify newly arrived clients for primary health care appointments and needed specialty care.

Refer clients for specialist appointments.

• Support clients in accessing local health care and PCP providers including scheduling and encouraging effective participation in health care appointments with providers.

Assist with coordinating client access to transportation and interpretation services for health care appointments. Transport clients to and from doctor appointments if needed.

• Coordinate with colleagues and local health care providers to ensure clients have access to culturally and linguistically appropriate services.

Assist with conducting routine wellness checks and connect families to appropriate services.

• Implement tracking system for client primary care and specialist appointments.

Maintain open and effective communication with other IRC programs as appropriate.

• Actively participate in regularly scheduled staff meetings.

Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree in public health, social work or related field of study preferred.

Work Experience:

• Relevant professional experience in public health, human services field required; minimum of 1 years’ experience strongly preferred.

Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

Attention to detail and accuracy in work product.

• Fluent in English, both spoken and written; proficiency in Dari and/or Pashto is strongly preferred.

Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.