Operations Officer

Location: Based in Amman, Jordan with business travel on a need basis

Reporting Manager: Commercial & Finance Director

Start date: ASAP , applications will be reviewed on a rolling basis

Type: Full time

Remuneration: $1,500 – $2,000 per month, depending on level of experience and qualifications, plus benefits.

MAGENTA is a leading Social and Behavioural Change (SBC) Research and Communications agency that specializes in understanding human decision-making processes in order to design communications solutions for positive change in fragile and development settings. We implement programmes across the Middle East, Africa and Asia, using the latest in behavioural science principles and a rigorous approach to research, strategy, campaign design and implementation.

Our client base includes UN agencies, INGOs, governments and the private sector. We aim to amplify the voices of local actors while bringing international expertise and methodological rigour. To do so, we partner with civil society, creative agencies, media and academics to design innovative, relevant and impactful solutions to some of the most challenging problems of our time. Whether we are aiming to shift parenting practices to improve children’s outcomes or to understand how social norms underpin corruption, we always go the extra mile to ensure we can create positive impact for some of the most underserved populations in the world.

MAGENTA’s team operates across multiple regions and countries on a range of projects that include research, strategy development, SBC intervention implementation, and evaluation. We currently operate in Asia, Africa, Middle East, and Latin America

Magenta is made up of three business units and three departments; Middle East, Asia and Africa & Latin America, Operations, Growth and Marketing and Technical & Programme. This role will be part of the Operations department and will be focused on supporting operational requirements of the Middle East Team.

The position will work under the guidance of the Finance and Commercial Director for all Operations tasks and work collaboratively as part of the Operations Department. The role is suitable for an exceptional individual who is a fast learner, dynamic, organised and eager to continuously find ways to make things more efficient and productive for the MAGENTA team.

Responsibilities

The Operations Officer will be leading on all operations tasks for the Middle East Team, but also supporting other departments when required.

People and Culture

• Recruitment – full lifecycle of recruitment of new staff
• Onboarding – Contracting, deploying, and onboarding of new staff.
• Management of offboarding of Staff
• Robust management of P&C policies and systems

Procurement

• Manage and track procurement requests in line with procurement policy
• Promote excellent value for money with all purchases
• Maintain and improve the vendor and contract databases ensuring information is up to date.
• Risk-manage vendor agreements through advice to contract Approvers.
• Robust management of Procurement policies and systems

Finance

• Conduct monthly financial reconciliation of ongoing projects with project managers
• Report project financial risks to Commercial & Finance Director
• Assist in preparation and processing of payroll

Administration

• Manage the travel process, including travel budgeting, flight booking, accommodation booking, creating travel information forms, visas etc.
• Other appropriate administrative requirements as the request of the Team leads.
• Maintain records of company assets and flag any shortages ensuring suitable stock is always available

Knowledge Management

• Ensure that project knowledge is up to date, accurate and at a high quality.
• Work with Project Team Leads to ensure Knowledge Management requirements are understood and properly followed.

Growth

• Support in operational requirements of proposal developments.

Requirements & Competencies

Education:

• Relevant Bachelor’s degree

Experience:

• 3 – 5 years professional experience in logistics, procurement or a related field
• Excellent written and spoken English and Arabic.
• Technological and software fluency, include Office 365.
• Experience in the international development sector, and donor regulations is a plus

Strategic thinking:

• A high-level strategic thinker, with a keen desire to learn and consume new information;
• Robust logic chain analytics and strong general analytical skills;

Culture:

• Willingness to live, work and travel in developing/post-crisis settings;
• Good sense of humour, personable and demonstrated ability to build networks;
• Entrepreneurial spirit and willingness to get hands dirty;
• Comfortable in multi-cultural settings

Working Conditions

• MAGENTA has a flexible working policy which promotes periods of remote working in the year
• May involve working in regions that are remote and lack basic modern infrastructure (such as Country)

MAGENTA is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.