Centre Manager

CTG Overview

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of Position

• Our client and Federal Government of Somalia’s National Programme for the Treatment and Handling of Disengaged Combatants are seeking an experienced Centre Manager who will manage the day to day operations of the Serendi male centre in Mogadishu. Under the overall supervision of the DDRR Project Officer (Operations), and direct supervision of the National Operations Officer (Transition Plan and Government Liaison), the Centre Manager will oversee the work of centre staff and provide day to day guidance.
• The position sits within the Federal Government of Somalia’s National Programme for the Treatment and Handling of Disengaged Combatants and is co-managed by the Defectors Rehabilitation Program (government office) and our client with dual reporting requirements.

Role Objectives

Lead Centre Operation and Promote Accountability:

• Oversee the day-to-day operation of the Rehabilitation Centre including security, staff performance, services and goods delivery, as well as other administrative functions related to the running of the Centre.
• In coordination with the DDRR Project Officer (Operations) and National Operations Officer (NOB), provide procurement and financial oversight of all purchase requests, disbursements and other administrative undertakings of the Centre through the Joint Payment System established between our client and the Government of Somalia.
• Ensure the integrity of the programme, and closely work with government counterparts, namely, DRP Regional and National focal points to address improve implementation and find solutions for the outstanding and pending activities.

Build Teamwork and Ensure Service Delivery to Beneficiaries:

• Supervise the technical team leads (2), nurse, night/weekend assistants, childcare assistants, and other staff from service providers, to include cleaners and cooks.
• Actively build the teamwork with/within the Centre education, case management, and livelihood teams, help the Programme meeting the needs of the rehabilitation clients, on average 100 per centre, in a timely manner.

Support External Coordination:

• Support the DDRR Project Officer (Operations) and National Operations Officer (NOB) in external coordination meetings with vendors, service providers, implementing partners (civil society organizations), and government counterparts.
• Perform any other duties assigned by DDRR Project Officer (Operations) and National Operations Officer (NOB).

Project Reporting

• Under the overall supervision of the DDRR Project Officer (Operations), and direct supervision of the National Operations Officer (Transition Plan and Government Liaison)

Key Competencies
The incumbent is expected to demonstrate the following values and competencies:

VALUES – All our client staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators – Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES – Behavioural indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Team Management
As per TOR Reporting and Team management

Centre Manager supervises:

• 6 Education staff
• 1 Business Development Instructor
• 1 Lifeskills instructor
• 6 Social Workers
• 1-2 night & weekend assistants
• 3 medical staff

Further Information

• Ability to assess the needs of vulnerable population, to include women and children.
• Must be able to troubleshoot any unexpected challenges, including security risks and threats, in coordination with Field Coordinator
• Excellent organizational, analytical, oral and written communications skills, with keen attention to detail, excellent interpersonal skills and effective communication.
• Excellent time management skills and ability to multi-task
• Computer literate in MS office applications – Word, Excel, Outlook and Database applications.
• Previous experience working with either the public sector or non-government sector
• Previous experience working with youth at risk and or the return and reintegration at risk groups a considerable advantage.
• Prior work experience in Southwest State and/or Jubaland State is required.