Service Assistant – Mobility Aids Service

Job Description:

Service Assistant – Mobility Aids Service
Location: 12 Heron Road, Sydenham Business Park, Belfast BT3 9LE

Hours: 20
Contract type: Fixed Term (initially for 12 months with possibility of extension)
Salary: £19,063 per annum (pro rata)

Could you be the first point of contact for our Mobility Aids Service and make a difference to people’s lives?

We have an opportunity for a Service Assistant to join our Mobility Aids Service (MAS) based in Belfast. This is a fantastic opportunity for enthusiastic, compassionate, people-focussed individual to play an important role in helping people to maintain their independence.

The role of Service Assistant is to provide administrative and operational support to the Mobility Aids Service. The service hires a range of standard wheelchairs and other items to people who need them.

As a Service Assistant, you will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also carry out a range of administrative duties.

We use kindness to help those in crisis…

The British Red Cross Mobility Aids Service are committed to ensuring that during a p eriod of personal crisis everyone has access to the equipment they need, whoever and wherever they are.

We offer loans of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people’s transition to living at home again following a hospital stay.

In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.

This role might be for you if…

You’re a ‘people person’, you’ve got good teamwork, communication and customer service skills, and you’re confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.

You’re computer confident, you know your way around Microsoft Office and have the ability to learn and work with an online stock management system.

You’re cool, calm, and collected. You are organised, can prioritise tasks and manage your workload under pressure, as well as being comfortable with handling financial transactions.

Closing date for applications is 23.59 on Sunday 26th March 2023 with interviews expected to take place on 5th & 6th April.

Please note that early an application is encouraged, as we will be reviewing applications throughout the advertising period and reserve the right to close the advert early.

For support in filling out your application please refer to ‘Additional Information’ attached.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays) per annum – pro rata for part-time roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Genuine investment in your training and personal development

Connecting human kindness with human crisis