Ukrainian Services Coordinator

IRC Background:

The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Boise in 2006 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Idaho. IRC in Boise is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview:

The Ukrainian Services Coordinator manages intake of Ukrainian Humanitarian Parolees (UHPs) and coordinates the work of staff providing services as an integral part of IRC in Boise’s Ukrainian response. The Ukrainian Services Coordinator plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. He/ She will develop and maintain relationships with a variety of Ukrainian response stakeholders, including sponsor families and community organizations.

Major Responsibilities:

Case Management (50%)

• Reviews the submitted (online) Ukrainian Parolee intake forms regularly.
• Assigns cases to housing and employment caseworkers and ensures timely provision of case management services.
• Guides the implementation of case management services to ensure all needs-based services are completed in a timely manner.
• Collaborates with other departments to encourage timely internal and external referrals.

Partnership Building (10%)

• Collaborates with the housing team to ensure expansion of access to sources of affordable housing.
• Maintains relationships with community-based organization with the goal of connecting clients with necessary benefits and services.

Documentation, Reporting and Contract Compliance (25%)

• Guides the timely implementation of program updates as needed.
• Ensures that case file documentation is maintained in compliance with contract requirements.
• Reviews the periodic reports required in collaboration with the Economic Empowerment and Resettlement Managers
• Leads preparation for all UHP monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities (15%)

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Represent IRC in public, professional and governmental forums as needed.

**Key Working Relationships:

Position Reports to:** Economic Empowerment Manager
Indirect Reporting to: Resettlement Manager and Intensive Case Management Manager

Job Requirements:

Education: Bachelor’s degree or equivalent work experience

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• At least three years of professional experience with not-for-profit and/or educational programming or equivalent work experience.
• At least 2 years of experience supervising staff preferred.
• Excellent English written and oral communication skills, including presentation skills.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Ability to be flexible and work well under pressure in a fast-paced team environment.
• Previous multi-cultural experience and proven ability to communicate well with people from diverse backgrounds strongly preferred. Ukrainian and Russian language capacity preferred.
• Ability to lift 35+ lbs. safely.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.