Knowledge Management Specialist, Evidence and Learning (EL) Team

Knowledge Management Specialist, Evidence and Learning (EL) Team

Location: Washington, DC or Remote and able to work East Coast hours (additional relocation may be required)

Position Summary:

The Knowledge Management Specialist sits within Freedom House’s (FH) Evidence and Learning team and leads efforts to capture, represent, and share technical knowledge with FH staff, partners, and donors. The Knowledge Management Specialist leverages best practices in synthesizing, organizing, and disseminating knowledge to improve the effectiveness of FH’s programs, promote FHs technical branding and thought leadership, and leverage impact data for new business development.

We are seeking someone who has training and experience in adult education and learning strategies, data storage, visualization, archiving, and library sciences. We prioritize candidates who think creatively about data representation, who loves sharing knowledge with others, and who has a passion for improving democracy and human rights internationally.

We encourage applicants who have the skills required to meet the following responsibilities. We welcome applicants who can demonstrate those skillsets, even if they do not fully meet the educational and experience backgrounds described.

PRIMARY RESPONSIBILITIES

Creation, Maintenance, and Implementation of KM systems

• Design, manage and disseminate a quarterly dashboard that tracks and presents monitoring and evaluation data.

• Interpret and promote KM standards and guidelines, best practices, and state-of-the-art approaches among FH staff.

Work on Freedom House wide Learning Products

• Assist the Evidence and Learning in developing a library of Freedom House approaches to programmatic interventions.

• Manage the creation of knowledge products that showcase results and impact to assist in new business development and private fundraising.

Training and Support for Freedom House International Program Staff and Partners

• Strengthen the capacity of FH staff and partners in knowledge creation, knowledge translation and dissemination through training, coaching, mentoring, and ongoing project support.

• Support monitoring and evaluation officers to ensure that programmatic data is being collected and stored.

Lead Ongoing Learning Initiatives

• Manage knowledge sharing events including monthly seminars/webinars, workshops, after action reviews, conferences, and peer learning sessions

• Manage the Evidence and Learning team’s internal Freedom House training website, including creating new content and developing the online curriculum.

JOB QUALIFICATIONS

Education

• Bachelor’s degree in information sciences, library sciences, social sciences, research methods, international affairs, international developments, or a related field.

• Master’s degree in information sciences, library sciences, or a related field, or significant experience working in a related field.

Experience

• Three to five years of directly related experience in developing, implementing, and managing knowledge management systems.

• Familiar with human rights and/or democracy-related issues in Latin America, Africa, Europe and Eurasia, or Asia.

• Experience working with US government grants, cooperative agreements and similar funding mechanisms is preferred.

Skills and Competencies

• Demonstrated commitment to diversity, equity, and inclusion.

• Strong ability to communicate effectively in English. Proficiency with a second language preferred.

• Demonstrated skills in data representation, visualization, and adult learning.

• Familiarity with responding to donor and funding agencies’ reporting requirements.

• Experience supporting staff to achieve results, including ability to coach and mentor team members, and provide leadership to collaborative teams, with formal training or teaching experience preferred.

• Interpersonal skills and cultural sensitivity to interact effectively and diplomatically with individuals at all levels of the organization, as well as externally both domestically and internationally.

• Strong ability to plan, organize, prioritize work, and multi-task to meet tight deadlines while working independently.

Attributes and Characteristics

• Exhibit strong and sustained commitment to Freedom House’s mission.

• Demonstrate sound skills in ethical discernment, confidentiality, analysis, and action.

• Exhibit professional conduct at all times, adaptability to change, and ethical conduct.

• Exhibit high work standards, adherence to procedures, attention to detail, and responsibility for assigned tasks.

• Assess own strengths and weaknesses, pursue training and development opportunities, and strive to continuously build knowledge and skills.

• Work as an effective team member and successfully balance individual and team responsibilities.

• Diverse backgrounds, particularly related to the diversity of countries we do programming work in, are a welcome asset.

WORKING CONDITIONS:

• General working office environment

• Work during US East Coast time zone business hours

• Some long hours including evenings and weekends to complete tasks or attend events

• Travel within Washington, D.C.; occasional travel outside of the U.S. may be required to facilitate workshops and meetings (less than 10% of time)

PHYSICAL CONDITIONS:

• Using a computer and associated software for full workdays.

• Communicating verbally in in-person and virtual meetings

ADDITIONAL INFORMATION

Applicants are required to complete our online application form and to submit a resume and a cover letter that outlines interests and qualifications for this position.

• Diversity makes our work stronger. We actively seek a diverse applicant pool and encourage candidates of all background to apply.

• Freedom House provides a strong benefits package, including a 403(b)-retirement account, commuter benefits, flexible hours, floating holidays, high employer contributions to medical, dental, and vision premiums, basic and voluntary life and AD&D insurance, short- and long-term disability, flexible spending account, and more.

• Staff members are currently working remotely or partially remotely due to Covid-19, and Freedom House is continuing to evaluate when and under what circumstances staff will return to the office. This position will start completely or partially remote and may require mandatory relocation to Washington DC once circumstances allow (no earlier than July 1, 2022).

• Candidates must possess long-term authorization to work in the United States. Freedom House will not sponsor work visas.

Disclaimer : This job description is only a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder may differ from those outlined in the job description and other duties, as assigned, may be part of the job. Freedom House may add, change, or remove essential and other duties at any time.

Salaries are commensurate with experience and based on pay grades that prioritize equity across the organization. The pay grade for this role starts at $55,000.