Account Manager – UK

At Directive, we take solving complex performance marketing problems for SaaS companies seriously. We demonstrate this by only working with clients who share our values and by giving your team ample time to focus on hitting your client’s goals.

Beyond the work, we are fiercely passionate about living out a People First culture. One of the ways we act out our passion for our team is by paying a living wage at Directive. We are experiencing unprecedented growth and now expanding globally.

At Directive, work with our clients has two phases: strategy phase and on-going. The strategy phase is how we start every engagement with our clients. We believe it is the most critical moment in our engagements. The work we do during the first 30 days is the foundation for our performance and client relationship.

As an Account Manager, you will own the account after the project phase has concluded and campaigns have been launched. You will collaborate with your Account Strategist to support paid media strategies for high-growth SaaS companies. This role will involve high-level client communication, partnering with an Account Strategist, collaborating with creative, and owning the ongoing success of each account you work on.

What You Offer

• 3+ years of experience in Digital Marketing (SEO, Paid Media, Creative)
• 1+ years of experience in marketing for SaaS
• Proven and measurable success within potentially complex client dynamics
• Equal parts competitive and curious; you’re a true problem solver
• Ability to organize, prioritize and manage multiple projects simultaneously
• You’re quality-obsessed and have not lost your soul for advertising
• Impeccable project management
• The inability to deliver bad work due to your ownership
• Top-tier communication skills

Roles & Responsibilities

• Strategizing world class strategy for SaaS companies.
• You will collaborate with a Paid Media, SEO, and creative team
• Meet with an internal teammate to ensure the agreed-upon client strategy gets executed in a timely and accurate manner.
• Organize work timelines.
• You will communicate the work based on the strategy developed by your Account Strategist and the client.
• Understand and translate your client’s TAM.
• Uncover solution-specific personas. Collect JTBD (Jobs to be done) research from ideal customer persona.
• Determine positioning throughout the customer journey.
• Identify web personalization opportunities based on persona-specific traffic.
• Suggest customer-led CTAs throughout the customer journey.
• Package and present customer generation GTM strategy.
• Use financial modeling to set client objectives.
• Pitch strategies on new business opportunities.

Here’s What Success Looks Like

• You encompass our core values through every interaction; internally and externally.
• Your strategies get approved by the client for ongoing implementation
• Your Account Strategist loves working with you.
• Every client hits their NSM each quarter.
• Deliver strategies that impact performance metrics.
• Clients renew with us on an annual basis.
• Your strategies set the foundation for clients to grow with Directive.
• When members on the team are excited for you to join their project.
• Exceptional decision making, as it relates to strategic direction for accounts.

About Us

Directive does exceptional performance marketing for software brands that share our values. We redefine the global standard for how marketers work, live, and grow. Our goal is to empower and focus so much on our people that our clients consequently get better results.

At Directive, one of our core values is to put people first. We want to stick to our values and commit to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.