Product Manager, Clinical Operations

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

• Built In NYC Best Place to Work (2022)
• Built In NYC Best Midsize Companies to Work for (2022)
• Built In NYC Best Paying Companies (2022)
• FORTUNE Best Place to Work in Health Care (2021)
• FORTUNE Best Place to Work in New York (2021)
• PARENTS@WORK Best Places to Work for Parents (2021)
• ROCK HEALTH Disruptive Founder of the Year (2021)
• GREAT PLACE TO WORK Certified (2021)
• FAST COMPANY #1 Most Innovative Company in Health (2020)
• CB INSIGHTS Digital Health 150 (2020)
• INTERBRAND Breakthrough Brand (2020)

Learn more about the meaningful impact your talents will serve for Maven users by clicking here.

Maven’s product team is growing quickly to accelerate our mission of driving better health outcomes for our members through a human-centered product experience. We are looking for product managers at all levels to focus on the different user journeys we support — our members, clients, and providers.

As a Product Manager at Maven, you will:

• Own the product strategy and execution of new product initiatives, specifically focused on Maven’s clinical operations
• Clearly understand member use cases and associated internal processes, with a focus on building product to help scale our rapidly growing operational teams
• Collaborate closely with engineering leads, product design, and other product managers to identify and deliver high-impact features and improvements
• Use data, user research, and business needs to inform product prioritization and decision making, resulting in a roadmap that delivers a best-in-class healthcare product for Maven members
• Establish clear success criteria and regularly track the outcomes of your product features, using performance data to guide iterations along the way
• Partner with business stakeholders including teams focused on clinical outcomes, internal operations, finance, strategy, data, and research
• Define the technology and internal tools used to ensure that members are connected with the right people at the right time in order to meet the unique needs of each member

We’re looking for you to bring:

• 2+ years of Product Management experience, ideally including experience working on internal tools and processes
• Strong communication skills, including clear verbal and written communication and ability to navigate multiple stakeholders at complex organizations with passion, empathy, and candor
• Track record of owning a set of product features from definition through delivery
• Strong product sense, grounding all product decisions in data, user feedback, and measurable impact
• Experience operating closely with Engineering and Design to deliver excellent software products
• Ability to learn quickly about new user journeys, industries, and processes

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Background in a healthcare or other regulated field is nice-to-have but not required
• Comfort and experience working within a fast-growing organization

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
• Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
• Free One Medical membership and access to Spring Health
• Work from anywhere IN THE WORLD summer! You choose where you want to work from all summer, and go.
• 401(k) match
• Unlimited paid time off
• Monthly stipend for your choice of wellness benefits
• In-office catered breakfast on Tuesday, Wednesday Grubhub lunch program & Thursday happy hours (SF & NYC).
• One-time stipend to enhance your work from home experience if you’re remote, and ongoing $50p/m reimbursement for WFH expenses.
• A variety of virtual team events such as musical performances, game nights & happy hours
• 16 weeks parental leave and 1 weeks flexible time upon return + $1.5K/mo for 2 months, new parent stipend
• Annual professional development stipend and access to a personal coach through Maven!
• 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].