Specialist Account Resolution

Primary Purpose

Provide customer service for the assigned portfolio of accounts. Responsible for the monitoring and maintaining of the assigned accounts while delivering excellent customer service to both the external and internal customer.

Essential Functions

Responsible for the collection and management of the assigned portfolio. Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos. Establish relationships with customers to encourage faster pay. Ability to maintain a high volume of phone calls. Communicate and follow up effectively with sales department regarding customer accounts on a timely basis. Work with both Sales and the customer in the resolution of disputed balances. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Work with the billing department to ensure POs are utilized and accurate. Work as a liaison with Sub-Contracting to ensure proper billing to our customers. Suggest account adjustments, small balance write offs and escalate uncollected balances for write offs. Meet defined department goals and activity metrics.

Qualifications or Skills Desired

• Customer Service
• Teamwork
• Time Management
• Organization Communications
• Decision Making and Problem Solving
• Strong understanding of the Company’s equipment, products and services
• Strong oral and written communication skills
• Excellent planning, organizational, and analytical skills
• PC proficiency
• Well-developed clerical and accounting skills

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.