Work From Home Customer Service Must Sit In Vancouver Wa

This role will be answering 20-40 calls per day from the 800 number. Questions from customers regarding updating information in the systems around polices changes such as address changes, updating customer info, etc. Summary: The main function of a Policy Administration Rep is to be responsible for establishment of premium collection system records for new groups and changes as a result of amendments and renewals for all group products within assigned block of business. Responsible for ongoing application of received premium within the premium collection system within assigned block of business. Responsible for execution of collection activities for all customers within the EB Division. Job Responsibilities: Responsible for execution of collection activities for all customers within the EB Division. Responsible for ongoing application of received premium within the premium collection system within assigned block of business. All roles will perform service functions related to the life cycle of a policy .Proactively communicate sensitive policy information and service options in a clear and effective manner to policyholders, producers, third party administrators (TPAs), field force and home office staff on based contractual provisions, regulations and other related policy information. Utilize established procedures to ensure accurate policy administration in accordance with contractual provisions .Research, evaluate and resolve policyholder and field force requests. Identify and recommend alternative administration options and negotiate exceptions to established procedures with policyholders, field force and other home office staff. Establish new group and system records. Identify omissions in submitted materials and obtain necessary information to ensure billing and administrative accuracy. Initiate and implement policy amendments by analyzing and resolving issues with policyholders, field force, underwriting and other home office personnel. Interpret information provided by the field and underwriting; communicate administrative changes to policyholder and field force; prepare updated, revised billing statements; determine effective dates, billing modes and policy acceptance requirements in order to update system records to reflect changes in coverage. Recognize the impact of policy changes to policyholder administration, commissions and claim adjudication. Receivables and Collections duties such as: tracking and reconciling receivables, updating and maintaining data in system, communicating to policyholders of any coverage lapses and terminations due to non-payment. Evaluate lapse, termination and reinstatement requests from policyholders, field force and home office staff in order to make legally defensible decisions based upon contractual requirements, established guidelines and control procedures and other factors ;Negotiate repayment plans or other satisfactory solutions to recover outstanding premium amounts from policyholders; Review and update system based on information and premium received as a result of collection activities

• Skills:*

customer service, call center, data entry, banking

• Top Skills Details:*

customer service,call center

• Additional Skills & Qualifications:*

Skills/Qualifications: Looking for a financial or insurance background and call center experience Perform detailed data entry and basic math functions with a high level of accuracy; provide superior customer service; plan and prioritize work to meet multiple deadlines; problem solve with initiative; work effectively within a team; and express ideas clearly both in group and individual settings, orally and in writing. Ability to: work within a high volume transaction environment, operate within a defined process, develop proficiency on billing and underwriting systems, develop and populate basic spreadsheets, operate professionally within sensitive situations (i.e., bankruptcies, non-payment of premium, terminations); understand current authority levels and the critical impact they have on the Company’s success. Working knowledge of: group contracts provisions, billing and billing support systems, spreadsheet and database applications Education/Experience:Education:

High School diploma. Relevant work experience including demonstrated customer service skills in a high production environment, or the equivalent combination of education and/or relevant experience. 0-2 Years’ Experience

• Experience Level:*

Intermediate Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.