Family Reunion Travel Assistance Coordinator

**Location: Office base Cardiff, with some home working Contract type: Fixed Term until July 2024 Hours: 21 hours per week Salary: £22,837 per annum, (pro rata) (salary includes a market supplement)

Every Refugee deserves to be in touch with their families. Could you play a key role supporting refugee families reuniting?**

We have an exciting opportunity for a Travel Assistance Coordinator to join our Refugee Support and Restoring Family Links team. In this role you’ll be responsible for coordinating and delivering our Family Reunion Travel Assistance programme, delivering casework to refugees seeking to reunite with their loved ones in the Cardiff area. You will undertake a range of duties designed to develop, maintain, promote the service. The support we provide depend on the needs of our service users, so no two days will be the same.

This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis. You’ll be making a tangible difference to the lives of the people we support.

How you’ll make a difference…

We are a small team all connected by the common goal of helping others. Working as part of our team to deliver casework, advocacy, practical and emotional support to our service user; this role is at the heart is the heart of our team. You’ll work collaboratively with staff at all levels to ensure Service users receive a high quality person-centred and responsive service and they receive the right support for them. You will work with a full age range of asylum seekers, refugees and vulnerable migrants including individuals and families to ensure that they are fully supported through their journey. You’ll enables us to best respond and assist these vulnerable people.

This role could be for you if …

• You have strong interpersonal and communication skills. You can build relationships and adapt your communication style to suit the needs of a diverse group.
• You are patient and professional. You can communicate with people whose first language is not English to understand their rights and entitlements and advocate on their behalf.
• You have demonstrable experience delivering casework to vulnerable clients
• You can provide sensitive, safe and empowering support to distressed people in vulnerable situations
• You are about our cause – you have an understanding of the rights and entitlements of asylum seekers, migrants and refugees.

Closing date for applications is 23.59 on the 21st September 2022, with interviews to follow

Should you have any questions on this role please email us at quoting vacancy ID 5705

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

Say hello to the team

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

• Reduce destitution and exploitation
• Restore family links and facilitate reunion
• Challenge stigma and build inclusion
• Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change – advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

What you’ll get in return

As well as a rewarding role with a global charity, you’ll get access to a wide range of benefits, these include:

• 36 days holiday (including Bank Holidays) – pro rata for fixed-term roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Discounts from a range of online and high street retailers

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis