Refugee Services of Texas
Reception duties include:
- Answering phones and routing messages
- Sorting mail, processing incoming and outgoing faxes, and filing
- Maintaining office supplies and completing purchase orders
- Greeting and directing visitors and advising staff of appointments
- Assisting with check distribution
- Manage client appointments for various staff and programs
Coordination of apartment set-ups and donation drives duties include:
- Serve as contact for calls regarding donation pickup.
- Managing thank you letters and donor tax receipts
- Organizing donation pick-ups, including U-haul pick-up and delivery activities
Tracking volunteer activities duties include:
- Tracking volunteer time sheets and activity logs for government reporting
- Notifying community of volunteer needs
- Assist with volunteer orientation and paperwork as needed
Assisting staff with government reports and intake procedures duties include:
- New case file setup for various programs
- Entering client data into program databases
- Maintaining accurate records through case file maintenance, recording of client activity, and filing
- Attend trainings and meeting as requested by Area Director
- Assisting with other duties as requested by the Area Director
Qualifications
- Bachelors degree preferred
- Must have excellent communication skills both verbal and written; high English language proficiency required; fluency in Spanish preferred
- Experience working with diverse populations and/or refugee programs desired; willingness to assist newly arrived refugees better understand the conventional, American office space including educating clients on appointment making, canceling and rescheduling appointments etc.
- Must have excellent communication skills both verbal and written
- Must be flexible, capable of working independently under pressure and managing multiple priorities
- Excellent computer skills including Microsoft Office applications (Word, Excel, and Outlook) as well as Google calendaring