ICT PROJECT MANAGER (f/m/x) – MSF Belgium – Brussels

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

ICT PROJECT MANAGER (f/m/x) – MSF Belgium – Brussels

CONTEXT

ICT unit of MSF OCB (Operational Centre of Brussels) delivers ICT services to MSF field teams (4000 users) in about 40 countries around the world and to +/- 500 users in Brussels Headquarters. In a rapidly evolving digital landscape, the OCB ICT vision & capacity is meant to be “Agile, field-inspired, and user-centric while driving MSF towards digitally enabled humanitarian operations”. It aims to build, implement, maintain, and continuously improve ICT architecture, ICT services and infrastructure that support MSF operations’ agility and efficiency. It enables new and more effective ways of working; enhance transversal collaboration between functional departments, support exploration and innovation.

Integrated in a pool of Project Managers within the headquarters ICT Unit, reporting to the Head of ICT and in collaboration with the Project Portfolio Management Committee, the ICT Project Manager manages ICT related projects and initiatives assigned to her/him; establishing a strong partnership with key internal stakeholders.

As ICT Project Manager, you monitor, control and report project status to the project steering committee members You oversee the end-to-end project lifecycle from requirement and scoping phase with the client until the delivery and closure of the project.

RESPONSIBILITIES

Pre-Project Phase

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders, and ensuring technical feasibility based on IT expert’s recommendation

Planning Phase

• Create and maintain comprehensive project documentation (business case, project brief, project plan, etc.)
• Coordinate requirement gathering and translation into technical specification with support of IT experts
• Facilitate and coordinate planning sessions and team meetings
• Ensure resource availability and allocation

Execution Phase

• Ensure realization of project objectives, deadlines, and value-creation for the organization
• Coordinate project team members and their deliverables
• Build and maintain effective working relationships with clients and project stakeholders and manage expectations
• Monitor & control plans, budgets, risk log, quality standards, deliverables, and dependencies
• Manage & report project progress and adapt work as required
• Establish adequate change management strategy for a successful adaptation of IT solutions

Closure Phase

• Ensure proper administrative closure and handover to relevant stakeholders
• Internal Stakeholders management. Establish a strong partnership with Internal Stakeholders, in particular in the Digital, CRM, Communication & fundraising domain.

REQUIREMENTS

Education & Experience

• Master’s degree in Business Administration, Computer Science, Information System Management, or related fields, or equivalent by demonstrated experience
• At least 5 years of relevant experience ideally in the IT sector
• At least 3 years of project management experience in the role of IT project manager in the area of Digital, Marketing, CRM
• Experience with MSF or other NGO’s in similar contexts is a plus
• Prince II-, PMP-, SCRUM Master-certificates are a plus

Competences

• Mastering of project management tools and methodologies (waterfall / agile / hybrid)
• Good understanding of website development tool and technologies, Customer Experience Platforms, CMS and CRM tools
• Coordinate testing as needed for project
• Finance acumen to develop, track and report on project budgets
• Very good at Internal Clients/Stakeholders management, aligning on priorities and requirements and defining an implementation roadmap
• Highly literate in Microsoft Office tools: PowerPoint, Excel, SharePoint, Teams
• Good knowledge of data protection issues is an asset
• Capacity to use Microsoft Project, Power BI-like tools is a plus

Soft Skills

• Excellent interpersonal, communication and negotiation skills
• Flexible, pro-active, well-structured, quality-and client-oriented
• Resilient – time management-, multi-tasking- and prioritization skills
• Excellent administrative and organizational skills and an eye for details
• Demonstrated ability to establish and maintain effective relationships with key stakeholders (transversally & remotely)
• Well-developed cultural awareness

Languages

• English required
• French and/or Dutch is an asset

CONDITIONS

• Expected starting date: First quarter 2023
• Location: Brussels (Belgium)
• Contract type: Open-ended contract – Full time
• Belgian contract; Salary according to MSF-OCB HQ grid
• Meal Vouchers – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs – In-house canteen at fair prices
• MSF Principles: Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 06/01/2023