Bilingual Patient Care Representative

Scion Staffing has been engaged to conduct an immediate search for an experienced Bilingual Patient Care Representative for our client, a wonderful growing health and wellness company in Dallas,Texas! The ideal candidate for this role will be team-oriented and self-motivated. This contract position is full-time and onsite and for immediate hire!

Responsibilities

• Accurately input and maintain up-to-date patient records, ensuring confidentiality and compliance with privacy standards.
• Guide patients through insurance verification and explain coverage options clearly.
• Respond to inquiries about insurance, claims, and billing with a deep understanding of processes.
• Resolve patient issues quickly and escalate complex problems to the appropriate staff or management when necessary.
• Develop strong relationships with clients, creating trust through active listening and personalized care.
• Schedule, confirm, and reschedule appointments proactively.
• Send appointment reminders and follow-up communications for care post-visit.
• Answer calls promptly with professionalism, courtesy, and empathy.
• Provide accurate information regarding services, treatment options, and office policies.
• Collaborate with the billing department to ensure smooth processing of claims.
• Ensure all communication is documented properly for future reference by the team.

Qualifications

• Must be bilingual in Spanish and English
• High school diploma or equivalent required, with preference for candidates with additional training or certifications in customer service or administration.
• Familiarity with medical business or medspa, with a preference for understanding terminology and insurance processes.
• Minimum 1-2 years of experience in a clinic, preferably in a call center or front desk role.
• Capable of handling multiple calls, scheduling needs, and tasks simultaneously without compromising accuracy.
• Ability to manage client information, appointments, and insurance details with high precision.
• Excellent telephone etiquette and interpersonal skills.
• Comfortable with industry-specific software and Microsoft products.
• A patient, empathetic, and clear communicator who ensures that all clients feel heard and understood.

Compensation & Benefits

In addition to anhourly range of $17-20/hr. (DOE), this role provides medical, dental, vision, voluntary life insurance, an employee assistance plan (EAP), and commuter and transit benefits for those who are working on average 30 or more hours per week. An employee retirement plan is also available! Plus, the opportunity to work as part of a terrific team!

How To Apply

For immediate consideration, please provide your resume and apply here:https://scionstaffing.com/job/12182.

About Our Firm

Scion Staffing, Inc. is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. Our track record and recruitment process have made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.