Business Banking Relationship Service Spec

This will be a Hybrid Remote position. There will be a need to go to the office as needed for banker support or team meetings.

• Responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers.
• Responsible for opening and the ongoing maintenance of business depository accounts, including documentation execution with the customer.
• Responsible for handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers.
• Responsible for servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy.
• Researches and resolves problems regarding service activities and operational issues specific to deposit account and credit relationships.
• Responsible for ensuring fraud process is initiated and followed up on per Huntington Standards.
• Responsible to serve as a product liaison for all products Business customers utilize
• Suggest bank products and services when needed and connect customer to appropriate colleague.
• Responsible for maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures.
• Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.
• Participate in identifying issues of concern and keeping department management informed as needed.

Basic Qualifications

• High School Diploma or GED
• Minimum of 1 year of experience in a high-volume clerical support or banking role

Preferred Qualifications

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Must be able to multi-task and work under pressure with minimal supervision
• PC and internet proficiency

Base Salary Range: $18.00 – 23.31 – 28.00 USD Hourly

The base salary range represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible for participation in Huntington’s Business Loan Center incentives program.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

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