Business Process Owner -Oracle Functional Projects

JOB DESCRIPTION

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

Background:

Project Insight is CRS’ initiative to improve Finance, Human Resources, and Supply Chain functions, supported by Oracle technology. Improved processes will make CRS more efficient, and using timely, accurate data for decision-making will make CRS more effective. By equipping our staff with tools for better stewardship, Insight will help us to better meet the needs of those we serve. To maximize the business and technology return on investment from the implementation of an integrated solution for Finance, Human Resources, and Supply Chain, CRS has established a Center of Excellence (COE) to govern, manage, and maintain the systems and processes addressed by Project Insight.

Job Summary:

Within the context of Project Insight, the Oracle Functional Projects Business Process Owner (OFPJ-BPO) represents Oracle Project Portfolio Management (PPM), Grants and Receivables (AR) workstreams through the various stages of the project, whether during implementation or in a run state. At any stage, the OFPJ-BPO participates and helps drive the design and/or refinement of the end-to-end business and system processes for the workstreams and ensures data quality. S/he assists with project planning; develops high-level and detailed functional local design; contributes to configuration, testing (e.g., user validation testing), training, Go Live, and deployment; and provides for hyper-care, maintenance, stabilization, and optimization in the respective workstreams. The OFPJ-BPO will liaise closely with the respective field-based Regional Finance Officers, Regional Technical Advisors (RTA), and Regional Implementation Advisors (RIA) and speak with one voice in relation to his/her project counterparts. At all times, the OFPJ-BPO will ensure the appropriate level of input from relevant IT resources and Subject Matter Experts.

Roles and Key Responsibilities:

• Operates as Subject Matter Expert (SME)/Process Owner in Oracle Project Management Portfolio (PPM), Grants, and Receivables (AR) Sub-ledgers for the processes such as Costing, Burdening, Revenue, Billing, etc.
• Plans, prioritizes, and implements process improvements and mini-projects by working with field and HQ stakeholders.
• Overseas incident queue and their resolution (level 2,3) for his/her processes.
• Oversees the timely clearing of exceptions in the PPM and AR Sub-ledgers throughout the month and follows through to resolution of any escalated issues with the technical team.
• Leads the month-end processes related to PPM up to the closure of the PPM Sub-ledger.
• Leads the month-end processes related to AR up to the closure of the AR Sub-ledger.
• Works with the Global Controller’s department and Systems Unit for long-term release management (fixes/enhancements to implement).
• Responsible for cross-functional dependencies (across other processes of Finance, SCM, ePBCS and HCM).
• Oversees data interface between PPM and AR sub-ledgers to or from other sub-ledgers (SCM, ePBCS, AP, GL, FA), ensuring full reconciliation of data and data quality across the Sub-ledgers by clearing all exceptions during the import processes.
• Point of contact for creating SRs and CRs and follow up to final closure/resolution related to the PPM and AR sub-ledgers.
• Point of contact for troubleshooting/investigating system malfunctions in PPM and AR as identified by the business needs and follow up with the appropriate resources for timely resolution.
• Create awareness and lead socialization of new PPM and AR system enhancement features to all stakeholders for system optimization by users.
• Point of contact for developing the KDDs and leading POCs for new business process enhancements as identified by the business needs.
• Works with the Director – Finance Center of Excellence on creating Shared Service for PPM and AR Sub-ledgers.
• Provides functional end-user training.

Required Languages – Fluency in English is required. Working proficiency in French and/or Spanish is desirable.

Travel– Must be willing and able to travel up to 10%.

Supervisory Responsibilities – Oracle Analyst.

Key Working Relationships:

Internal – Country Representatives, HOPs, HOOPs Global Technical Advisors, GKIM, Global Finance, Regional Finance Officers

External- Representatives of Peer Organizations, Oracle Corporation, System Integrating consultants, and other External Consultants.

Knowledge, Skills, and Abilities

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving, and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong written and oral communication skills
• Strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented

Basic Qualifications

• Minimum of Bachelor degree in Business Administration (BA) or Management Information Systems (MIS) or related field. Master’s degree in BA and MIS preferred. Minimum 8-10 years of operational understanding of higher-level financial, business process development, and information systems concepts.
• Experience with Oracle Cloud Contracts, Grants, Project Costing, Revenue and Billing, financial Sub-ledgers, and proficiency in Microsoft suite of programs
• Strong communication and presentation skills.
• Excellent written and verbal skills, fluency in English required, French or Spanish preferred.
• Willingness and ability to travel up to 40% required.

Agency-Wide Competencies:

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer.

QUALIFICATIONS

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer. (For all US and International positions)