Case Worker Supervisor

International Rescue Committee

Job Overview: The Casework Supervisor is responsible for supervision of staffing and oversight of direct service programs. This oversees quality control for both service provision and contractual compliance. This includes overseeing new arrivals and the provision of core services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of client funds. The Casework Supervisor also participates, as required, in program planning and staff development through coordinating local training, onboarding new staff, conducting annual performance evaluations, and building and maintaining community partnerships.

Major Responsibilities:

Responsibilities include, but are not limited to:

Program Oversight

  • Supervise program staff to ensure that all core services are provided within the required timeframes, including Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service;
  • Ensure clients are placed in safe, appropriate, permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance; Regularly visit IRC housing sites for quality assurance;
  • Ensure use of external funds are applied as much as possible to offset housing costs. Track use of funds;
  • Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
  • Provide training and dissemination of program updates of donor requirements through on-going review of the Cooperative Agreement and organizational announcements;
  • Oversee allocations and complete assurances;
  • Oversee Minor cases, including documentation, home visits, and SRC letters;
  • Assist with providing data and reports for local leadership and IRC HQ, including annual data match, housing audits, and other reports, as requested;
  • Meet with clients regularly to ensure positive experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
  • Oversee program spending, flex funds, and required funds distribution. Reconcile spending for all arrivals;


  • Meet regularly (once or more times a week) with staff to assign duties and ensure that tasks are completed;
  • Coordinate team direct service meetings; ensure communication and collaboration across departments;
  • Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;
  • Ensure all staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
  • Approve timesheets and overtime.

Community Engagement

  • Work with team members to utilize referral systems for participants to access outside services;
  • Work with volunteer coordinator to establish volunteer opportunities related to case management; Ensure team is effectively using and managing interns and volunteers;
  • Represent in internal and external meetings, as necessary.

Direct Service

  • Conduct pre-arrival services (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.);
  • Provide individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
  • Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client to facilitate client expectations;
  • Support clients with direct assistance distribution and tracking;
  • Ensure that clients are provided the basic tools vital to meet their established short-term goals and objectives;
  • Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required;
  • Complete all necessary data entry and filing in hard-copy case files and databases.

Job Requirements:

  • Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted;
  • Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment;
  • 2 years of supervisory experience preferred;
  • A proven record of increasingly responsible roles in a mission and outcome driven environment;
  • Highly organized self-starter with proven success handling multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines;
  • Demonstrated success achieving goals and communicating effectively a multi-cultural environment;
  • Strong communications skills, both oral and written, are required for this role;
  • Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred;
  • Proficient in Microsoft Office applications (Word, Excel, Outlook);
  • Commitment to DEI principles and an inclusive work environment;
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

  • A combination of standard office environment and ‘field’ time in and around the service delivery area.
  • May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Closing date: 10/24/2022