Client Services Representative

Full-time

Description

We believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in which everyone is welcomed, everyone is accepted, and everyone is valued.

Founded in 1976, Janus is a non-profit dedicated to its mission: to provide supportive, hope-inspiring and successful substance use disorder (SUD) treatment services in a professional and compassionate environment while assisting individuals and families on their journey toward wellness and recovery. At Janus, our clients’ well-being is exceptionally meaningful to us, and it is that environment that inspires everything we do. Visit us at www.janussc.org

Key Qualifications

• Demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.
• Proficiency meeting aggressive timely completion of all documentations.
• Passionate and self-motivated, with excellent organizational and time management skills.
• Experience working in a team-oriented environment demonstrating positive demeanor regardless of changing work conditions.
• Meticulous attention to detail & strong ability to retain and contextualize information.

Description

The candidate should have strong interpersonal skills and the ability to navigate a highly optimized and specialized environment where priorities may shift daily while working autonomously, taking initiative, and complete tasks you are responsible for. You will have a deep background in data entry standards and norms, compliance, strong written and verbal communication, and a deep understanding of the health care landscape and working with under resourced populations. Your dedication to the needs of our clients will encourage community loyalty and enhance our organization’s growth through positive client engagement.

Pay & Benefits

At Janus, base salary is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $26.00 per hour and your base pay will be considered on your job-related skills, training, qualifications, experience, and relevant education.

You’ll also receive access to benefits including comprehensive medical, dental, and vision coverage,12 paid holidays, retirement benefits, free mental health therapist, and 12 paid sick days per year!

Janus of Santa Cruz maintains and promotes a working environment free from discrimination and harassment; and provides all current and prospective employees with equal opportunity in employment regardless of race, creed, color, national origin, ancestry, religion, disability, medical condition, sex, gender identity, physical characteristics, marital status, age, sexual orientation, organizational affiliation, veteran status, or past justice related situations.

Requirements

Education & Experience

• One year’s experience in a healthcare setting.
• Ability to work with practice management and eHR systems.
• Knowledge of health insurance plans, healthcare terminology/procedures/practices and HIPAA regulations.
• This job requires some travel (up to 20%)
• Bilingual in Spanish (preferred)