Neighborcare Health
This position will work at the Rainier Beach Clinic, Neighborcare Health, in Seattle, WA.
Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program
Primary Responsibilities
Operations Management
- Responsible for all day to day business operations of the site or program
- Work in partnership with site or program clinical leader to manage staffing levels, patient schedules, quality outcomes and to support the organizations strategic goals.
- Plan and Lead staff meetings, leadership meetings, trainings, and team building activities
- Manage multiple project responsibilities across site or program teams simultaneously and effectively.
- Partner with non-operations departments and teams, in order to achieve clinic and organizational goals.
- Coordinate community outreach and local or co-located partnerships
- Participate in Neighborcare leadership meetings and leadership development activities
- Manage and respond to fluctuations in patient access, demand, and satisfaction
- Support the integration of service lines within the sites to meet patient need and maximize efficiency
- Serve as the Lead for all Safety and crisis management support that is needed in site or program
- Manage or oversee all patient service recovery needs for the site or program
Financial Management
- Plan, monitor, and manage annual budgets
- Monitor and communicate productivity to providers in partnership with clinical site director
People Management
- Hire, train and orient direct and non-direct reports on clinical operations and functions
- Ongoing coaching and support for all direct reports and front line staff as needed
- Provide support to team to address individual performance issues, develop improvement plans and coordinate with HR Team as needed
- Foster a trusting environment where challenges can be addressed without fear of blame, and problems or road-blocks to the work are met with curiosity and in the spirit of improvement.
- Supervise, support and coach front line managers in their development as leaders.
Administrative Work
- Review, maintain and coordinate clinic schedules to account for vacations, illness, meetings while maintaining adequate clinic coverage
- Identify and resolve issues and concerns, escalating as needed to appropriate resources
- Develop and implement organization and strategic goals and key performance indicators
- Cascade organizational information to staff
- Oversee set-up, maintenance and management of administrative support systems, ensuring information is complete, accurate and clinic goals and deadlines are met
Key Skills, Knowledge, & Abilities
Required for this job:
- Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
- Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients
- Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations
- Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
- Ability to provide constructive and effective feedback on performance to staff.
- Ability to develop solutions and manage expectations
- Ability to facilitate and present at meetings
- Attention to detail
- Conflict management
- Ability to organize and manage time and tasks independently
- Ability to communicate in person, email, and on the phone
- Ability to work in a high pressure, time-sensitive, and complex health care environment.
- Ability to prioritize work assignments and adjust tasks as needed
- Proficient with computers. Proficient in the use of word processing, spreadsheets, presentations and email
EDUCATION
Required: Bachelor’s degree OR High School Diploma/GED and five years relevant work experience in a professional setting
Years of Relevant Experience Required: Two (2) years of direct supervision of people or teams experience
Preferred: Bachelor’s or Master’s degree in business or healthcare administration, health care, or health sciences
Preferred: Non-profit organization administration
Years of Relevant Experience Preferred: Two (2) years of health care administration or practice management
Two (2) years of leadership team supervision and development
Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About Our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/
- Serving patients
- Serving each other
- A warm welcome
- Caring
- Respect
- Working together
- Trusting Relationship
About Us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.
Compensation
- The wage range for this position is minimum $76,104.00 up to $103,848.60 maximum.
- Compensation will be determined based on years of relevant experience
Union: No
Full job description will be provided during the interview process.
To apply for this job please visit recruiting.ultipro.com.