International Committee of the Red Cross
INTERNAL/EXTERNAL
VACANCY: CommunityContact Centre Operator/ Badini or Torkmani Speaker
The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organization, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff to support its operations in Iraq.
Job Title: Community Contact Centre Operator
Level: B 1
Duty Station: Iraq – Baghdad Delegation
Reports to: Community Contact Centre Supervisor
Duration of Contract: Open-ended contract
Date of Issue: 22 August 2022
Deadline for applications: 05 September 2022
Objective:
The Community Contact Centre Operator is the primary point of contact between a caller and the ICRC. This front-line role is important in leaving callers with a positive impression of the ICRC and in ensuring the ICRC understands and, when appropriate, can be responsive to their needs. In particular, the Contact Centre Operator, must maintain a good overall understanding of the ICRC’s activities and operations in Iraq, feel a sense of ownership in responding to the queries of callers, and be able to distinguish between calls that can be addressed directly and others that will require more detailed follow-up.
Main duties and responsibilities:
- Respond to the calls, enquiries, and comments. Confidentiality is required when dealing with the caller information.
- Understand the concerns/ issues of the caller and decide on whether to be addressed or required close follow up or referrals.
- Data Collection for each call in the appropriate databases / software.
- Determines eligibility according to the listed requirements.
- Follow up on cases referred to other departments to ensure timely follow-up.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Be available for field missions to become better acquainted with ICRC operations in Iraq.
- Participate in monitoring activities for ongoing projects.
Education and Professional Experience required:
- University Degree or equivalent.
- 1-2 years’ of experience as a social worker or relevant field .
- Personal commitment, efficiency, flexibility and results driven.
- Fluent command of English is required and Native speaker or fluency of Arabic.
- Fluency in Either Kurdish Badini or Torkmani language is a must, preferably speaking both languages.
- Computer proficiency Including Microsoft Office Suit.
How to apply
How to Apply: All qualified and interested candidates should forward their applications with a detailed updated Curriculum Vitae (CV) indicating email and phone contacts with a minimum of two professional references, a cover letter stating why you think you have the necessary skills and qualifications for the said job opportunity and your salary expectations. Marked to ([email protected]) with the subject line: SURNAME First Name/ Vacancy title.
Please note that: –
- Applications will only be accepted with valid residency and work permits in Iraq.
- The successful candidate will undergo a three months’ probation period.
- Female candidates are highly encouraged to apply.
NB: If you have not heard from us within a month of receiving your application, please consider your application unsuccessful.
No Fe: ICRC DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS INCLUDING (APPLICATION, INTERVIEW MEETING, OR PROCESSING).
Closing date: 9/5/2022