Community Engagement Manager

IRC Background: The IRC in Northern California was established in 1975 in response to the needs of the growing refugee population. Over the past 40 years, the IRC has resettled nearly 60,000 clients in Northern California. Originally focused on reception and placement, the IRC now provides a range of services, including economic empowerment, immigration, community gardening, and case management for victims of trafficking, servicing a wide range of clients.

**Job Overview:**The Community Engagement Manager (CEM) provides supervision, standards, and oversight of the design and implementation of effective volunteer opportunities. The CEM will also oversee the rollout and oversight of select regional program innovations such as the HOME community sponsorship model and other community engagement initiatives. The CEM establishes standards on engagement events organized by corporations, faith-based organizations, schools, CBOs, and other institutions, to enhance resource development in the region. The CEM manages the region’s external communications, including print, broadcast & social media, in coordination with HQ and the different sites. This role will serve as the main contact person to capitalize on external interests throughout Northern California. The CEM is also chiefly responsible for raising match in donations, volunteer/intern hours, and in-kind contributions for our anti-trafficking, new roots, and resettlement programs. The CEM is part of IRC Northern California’s Development team.

Major Responsibilities:

Community Engagement

• Recruit, train, and supervise Volunteer Specialists, Donations Specialists, and Inventory Specialists in the Sacramento, CA office.

• Organize regular meetings as a local Community of Practice for the Volunteer Specialists, Donations Specialists, and Inventory Specialists

• Develop and ensure implementation of standards for NorCal offices of volunteer and intern service descriptions, recruitment, onboarding, retention, and recognition.

• Develop and ensure implementation for in-kind donations outreach, tracking, and reporting that is standard across the offices.

• Design and implement community-empowered initiatives to support local office programming such as HOME teams, Mommy and Me programs, etc.

• Gather aggregate data about volunteer services to report and to use to evaluate and improve programming across the offices and for each office uniquely.

• Ensure there are processes and standard practices to manage social media and storage of in-kind on and off-site for each of the offices.

• Provide support to Volunteer Specialists and local staff when issues arise around a volunteer situation that might require guidance or termination of volunteer services.

• Conduct outreach activities accordingly, including building/maintaining relationships with local institutions, CBOs, and other community stakeholders.

• Grow IRC NorCal’s Refugee Voice initiative, an effort meant to engage former refugees in telling their own stories and advocating for community leadership support.

• Represent IRC in community forums and stakeholder meetings as assigned.

• Identify potential partners, community resources, and donor support, referring these back to IRC leadership as appropriate for further cultivation.

• Update the community engagement strategy with NorCal Leadership by attending Nor Cal Leadership meetings.

• Other related duties as assigned.

Resource Development & Donor Relations

• Oversee Volunteer Specialist, Donations Specialist, and Inventory Specialist to effectively meet cash and in-kind matching requirements, and maintain appropriate documentation for cash, volunteer time, and in-kind donations.

• Represent IRC at volunteer and career fairs, fundraising events, and other community outreach opportunities.

• Organize special events, which includes managing staff, vendors, and event planners, as well as coordinating with other IRC offices as needed.

• Solicit corporations for event sponsorships, leveraging our existing employee volunteer programs.

• In collaboration with the Grants Manager, prepare solicitations for special fundraising campaigns such as The Welcome Center, Soft Landing Fund, HOME Connect, and other projects.

• Organize an annual year-end fundraising appeal in coordination with Direct Marketing at HQ.

• Utilize Salesforce/ Integra database to enter and manage donor data and process gifts and acknowledgments as needed.

• Lead Sacramento’s efforts in raising match as required for programs including but not limited to – anti-trafficking, new roots, and resettlement programs.

• Support in proposal writing and submissions, as requested.

Communications & Public Relations

• Oversee production of IRC Northern California’s electronic and print newsletters to reflect local/regional programs & activities.
• In coordination with HQ, maintain an enhanced Sacramento and NorCal website, ensuring updated & engaging content from all sites.
• Oversee all social media platforms, writing and editing content as needed.
• Oversee the production of quarterly Impact Reports in collaboration with program and grants staff.
• Field all inquiries from print & broadcast media in collaboration with HQ, Executive Director, Site Director & program staff.
• Convene town hall meetings and similar gatherings in order to update IRC’s community of stakeholders while educating and recruiting potential donors, volunteers, and constituents.
• Represent IRC in community forums and stakeholder meetings as assigned;

Key Working Relationships:

Position Reports to: Site Director

Position directly supervises: Volunteer Specialist, Donations Specialist, Inventory Specialist

Other Internal and/or external contacts:

Internal: Grants Manager, HQ Communication staff, Community Engagement colleagues, direct service program managers, site directors, Executive Director

External: Corporations, faith-based organizations, schools, and community organizations offering volunteer, cash and in-kind support.

Job Requirements:

• Undergraduate degree required. Preferably with an emphasis in communication, non-profit management, human resources, international development or and relevant field of study.

• Minimum of 3 years of demonstrated success in volunteer coordination/ management.

• Excellent Microsoft Office skills and ability to learn new computer applications rapidly.

• Experience recruiting and training interpreters is a plus.

• Deep understanding of program management and human resource management principles and experience managing diverse teams.

• Demonstrated success working and communicating effectively in a multicultural environment.

• Flexible and able to handle pressure well.

• Experience developing and providing orientations and trainings.

• Strong organizational skills in a complex, multi-tasking environment and the ability to manage multiple projects and deadlines.

• Excellent interpersonal communication skills; ability to communicate effectively and diplomatically with current and prospective donors and volunteers, partner agencies, multi-cultural clients, and colleagues on all levels.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately