Country Representative Rwanda – International Hire

Church World Service

Job Description

Position Title: Country Representative Rwanda

Reports To: CWS Regional Representative for Africa

Division: TBD

Department: Leadership

Job Location: Kigali, Rwanda

Grade Level: 10, Manager, National/International

FLSA & Union Status: Non-Exempt, Non-bargaining

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Country Representative oversees and provides technical and strategic direction to CWS country program. This includes formulation of the country strategy, program development and administration, and development of the annual plan in collaboration with CWS Regional Office in Nairobi Kenya. Other key areas of responsibility include stakeholder management, finance, human resources, and government relations.

Essential Duties:

Program Management

  1. Oversees long-range strategic planning, programmatic direction and growth.
  2. Develops a country program plan with the Regional Office in Nairobi Kenya and in coordination with relevant CWS HQ units, defines the refugee resettlement efforts for the Rwanda country program.
  3. Provides strategic leadership and direct oversight to CWS Africa activities in Rwanda.
  4. Develops annual/monthly projections that inform CWS priorities and plays a key role in annual strategy review of the Rwandan country program.
  5. Leads, guides and supervises the program managers and project officers on planning, implementation, monitoring and evaluation of refugee resettlement activity to ensure the effective and efficient execution of project deliverables.
  6. Manages human resources activities.
  7. Oversees the use of the budget and monitors effective and appropriate use of resources across departments.
  8. Develops, coordinates, and manages stakeholder engagement to ensure quality implementation of CWS programs.

Administration and Finance

  1. In coordination with the Regional Office in Nairobi, Kenya, develops, proposes and monitors the annual budget for all CWS activities in Rwanda.
  2. Provides leadership to ensure good stewardship of financial resources and CWS assets in and participates in annual financial audits.
  3. Ensures that administrative policies support the accountability, transparency, and efficiency of CWS and comply with all donor requirements and CWS policies.
  4. Works with HQ and the Nairobi Regional Office to identify and implement innovative and effective approaches that ensure high performance and well-being among the staff.


  1. Ensure CWS complies with laws and regulations of Rwanda and that all program and administrative functions strictly adhere to the programmatic and administrative policies, guidelines and procedures and national and regional government and donor requirements.

Representation and External Relations

  1. Represents CWS with government, intergovernmental, civil society and faith-based partners, stakeholders and forums and cultivates new relationships relevant to CWS programs and strategies. Ensures that all reports required by the Government of Rwanda to maintain the CWS legal status in the country are submitted in a timely and accurate manner, and that relations with appropriate government officials at national and local levels are personally established and maintained at the highest levels.
  2. Develops the country program communication strategy, establishes and maintains effective communication systems with the Regional Office in Nairobi Kenya, Rwanda country program staff, donors, partners and all other internal and external stakeholders.
  3. Ensures CWS staff are professional when representing CWS to beneficiaries, partners, funders, colleagues and the community.

Performance Management

  1. Oversees the supervision, mentoring and leadership of the staff including yearly performance evaluations, monitoring professional development, training needs and coordinating leave.
  2. Ensures establishment and communication of performance expectations and performance management systems and oversees on-boarding and training.
  3. Maintains accurate and current job descriptions for the Rwandan country program.

Staff Care

  1. Serves as the primary point of contact for all responses regarding security or emergency health crises that may arise, in conjunction with the CWS Regional Staff Safety and Security Coordinator, Regional Representative, RSC Africa Director, and the CWS Headquarters.
  2. Ensures the well-being of staff is maintained at all times by providing a safe, healthy and professional work environment and upholding open door and escalation policies.
  3. Establishes and communicates clear expectations of staff to foster a predictable, safe and consistent work environment.

This position also undertakes other duties as assigned by CWS Africa Management whether in Rwanda or in any country as may be required by senior management.



  • 10 years’ work experience is required.
  • 5 years of direct supervisory experience with responsibility for hiring, evaluating performance, administering corrective action and directing day to day work for a multi-national, multi-cultural work force is required.
  • Thorough experience managing US government funded programs, with direct responsibility for financial reporting and maintaining donor relations required.
  • Demonstrated management experience with an International Non-Governmental Organization required, refugee affairs or overseas resettlement experience required.
  • Proven experience working successfully in collaboration with national and local government authorities in a developing country preferred.
  • Experience developing and implementing country level strategies preferred
  • Previous experience working with Church World Service or other Resettlement Support Center and START knowledge is preferred.


  • Thorough knowledge and comprehensive understanding of US funding and US funded programs.
  • Ability to initiate and lead projects to completion on time, in compliance with donor requirements, within budget, and with the anticipated results.
  • Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
  • Strong English communication skills, both oral and written fluency is required, and such skills in French and/or the local national language will be an advantage.
  • Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
  • Strong supervisory skills and understanding of performance management systems.
  • Excellent organizational and time management skills.
  • Knowledge of budgeting and budget processes.


The Country Representative must have the ability to:

  • Work and make decisions independently and contribute to overall operations at management levels
  • Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;
  • Maintain a high performance standard with attention to detail, completing tasks within set timeframes;
  • Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyze and solve complex problems and make sound decisions;
  • Work with minimal supervision;
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP);
  • Be flexible with changing daily duties as needed.

Education & Certifications:

  • Bachelor’s Degree in a related field required.
  • Master’s Degree preferred.

Additional Requirements:

  • Strong English communication skills, both oral and written.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

  • COVID Vaccination is strongly recommended for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility.
  • This position is based in Kigali, Rwanda
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational criminal check is required before the start of employment for all applicants.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • International applicants must be legally eligible to work and obtain a work permit in Rwanda.
  • Employee may be entrusted with the receipt, custody and payment of funds when necessary to carry-out program needs.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic

How to apply

Log on to CWS careers site –