Cultural Orientation Program Assistant – South Africa National Hire

Church World Service

Position Title: Cultural Orientation Program Assistant

Reports To: Cultural Orientation Supervisor

Division: Immigration & Refugee Program+ (IRP+)

Department: Programs, Cultural Orientation

Job Location: Pretoria, South Africa

Grade Level: Grade 3, Assistant, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Cultural Orientation Program Assistant is a traveling position that provides classroom-based support for CO training activities in the field as well as remotely, including periodic co-teaching of adult, child, and youth refugees who will depart to the United States. The position provides CO teams with administrative and logistical support including payment of interpreters and childminders in field locations, updating case statuses in the START, and assisting in CO trip preparations. The position is also responsible for identification, production, auditing and replacement of materials and CO specific supplies needed for training.

Essential Duties:

  1. Co-teaches cultural orientation curricula to refugees who will depart to the United States alongside CO trainers and Senior Trainers. Co-teaches in field locations across sub-Saharan Africa;
  2. Produces/audits/replaces training materials under the direction of the Curriculum Development Supervisor and other CO Supervisors;
  3. Acts as point person for contractors hired for field and remote CO training activities including interpreters and childminders. Ensures they arrive on time for CO activities and are paid for services, escalating any concerns with said contractors to CO supervisors and CR POCs accordingly;
  4. Conducts bi-annual audits of trainer material sets to ensure materials in use comply with approved curriculum guidelines. Acquires or develops missing materials as needed for trainers. Keeps track of training material stored in various IOM and UNHCR offices in CO processing locations;
  5. Liaises with the Curriculum Development Supervisor/GSO for the purchase or repair of needed CO materials and supplies including printing of materials;
  6. Responsible for scheduling and updating of eligible refugees in START;
  7. Issues Trainers with materials that have been approved by the Curriculum Development Supervisor and other CO Supervisors as needs arise;
  8. Ensures external training visual, audio and other training aids comply with copyright conditions;
  9. Liaises with translators to ensure quality translation of training materials and other documents;
  10. Any other duties assigned by RSC Africa management.



  • Three (3) years of paid work experience is required;
  • One (1) year experience in training others or developing and presenting PowerPoint presentations is preferred.


  • Excellent computer skills in Microsoft Word, Excel, Access, SQL, MS Publisher, CS Adobe and Power Point are required;
  • Strong organizational skills and attention to detail.


  • Manage large and diverse workload under pressure with competing priorities;
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision;
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Education & Certifications:

  • High school diploma; or equivalent with four (4) years of paid work experience is required;
  • Bachelor’s degree preferred.

Important Requirements:

    • Strong English communication skills, both written and oral;
  • Ability to work in a multi-cultural environment required;
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

How to apply

Closing date: 9/1/2022