Disaster Assistance Appeals Associate

About SBP
SBP, a leading social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery in three connected waysprepare, shape and build:
1. SBP prepares individuals, communities and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

Position Summary
The Disaster Assistance Appeals Associate will be responsible for helping residents impacted by the Midwest tornadoes in December 2021 apply to FEMA for individual assistance and/or appeal the initial award. In addition, the Associate will assist marketing and communications requests, conduct trainings, and complete other tasks as assigned.

Responsibilities

FEMA Application and Appeals Support

• Assist homeowners through the FEMA application and appeals process, both remotely and in- person, as assigned
• Support training of community members, partners and AmeriCorps members on the FEMA application and appeals processes as needed
• Track clients and the impact of SBP’s services on their overall award using google docs and Salesforce

Communication and Media Participation

• Coordinate homeowner stories to support media requests as assigned by SBP’s Communications department
• Capture compelling homeowner stories at time of disaster assessment and deployment to support SBP’s internal and external sit reps
• Design and execute photo and media content in coordination with SBP’s Communications department

Interacting with People and Building Relationships

• Foster relationships of trust, respect and accountability in working with clients and collaborating with clients, other team members, NGOs, partners, and volunteers
• Provide guidance and technical support to troubleshoot issues that arise

.Requirements:

• Ability to deploy on short notice to areas affected by disaster
• Have a car and license and be able to travel around the region (ie: Mayfield, Dawson Springs, Bowling Green, surrounding counties and communities) to visit disaster-impacted clients as needed. (Travel reimbursements available.)
• Able to work from remote and set up mobile office as needed
• Working knowledge of Microsoft Office and Goggle Suite tools. Ability to learn and use the database (Salesforce) and other technologies quickly.
• Vaccinated against COVID-19 to CDC guidance and able to provide proof of vaccination

Other Qualifications

• Embody the values, mission and vision of SBP in your communication and interaction.
• Effectively and positively manage multiple projects and people.
• Work productively with limited supervision.
• Commitment to continual improvement (of oneself, supervisees and the process)
• Experience and/or willingness to work effectively with/supervise volunteers, team members, NGOs with diverse skills sets and backgrounds
• Clean driving record and ability to drive for SBP needs
• Clear communication skills

SBP is an equal opportunity employer and adheres to all applicable city, state and federal laws regarding equal employment opportunity and hiring practices.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.
It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.
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