Emergency Roster – Operations Manager

POSITION SUMMARY: The HIAS emergency response roster upholds our mission to support refugees and displaced populations in times of crisis. We are seeking passionate humanitarian professionals to join our initiative to help serve and respond to humanitarian emergencies.

HIAS seeks an Operations Manager to join its global external surge roster. HIAS established its emergency roster to access a pool of experienced and qualified candidates with a demonstrated background in emergency response and complex humanitarian programming.

Upon emergency deployment, the Operations Manager will be responsible for quickly and effectively establishing physical operational HIAS offices and related spaces in the emergency country/context. S/he will lead implementation and logistics associated with procuring the spaces in addition to supplying them with the resources and equipment needed for staff and beneficiaries. After the spaces are operational and all duties complete, the Operations Manager will return from their emergency deployment.

The Operations Manager will report to the Emergency Response Director on the ground; or, in situations in which there is no Emergency Response Director but there is an existing HIAS Country Office, the Operations Manager will report to the HIAS Country Director (or his/her designated Manager). The Operations Manager will also work closely with the HQ-based Emergency Department and may be requested to also liaise with other HIAS departments or divisions.

In order to join HIAS’ emergency roster, candidates will need to apply as instructed through the website. All roster members will be requested to keep HIAS updated as to their interest and availability to be deployed and/or remotely support on emergency responses. If/when opportunities arise that meet a roster member’s skill set, they will be contacted and will go through an expedited selection and contracting process, including salary agreement based on the role and location of the roster surge support placement. While on the roster and not working/deployed, roster members will not receive compensation or benefits of any kind but may potentially have access to trainings.

ESSENTIAL FUNCTIONS: • Lead protocol necessary to quickly establish operational HIAS office(s) and related spaces in the deployment country/context. • Represent HIAS while engaging in communication and collaboration with local government authorities, non-state actors, UN agencies, NGOs, beneficiaries, and communities at the field level, coordinate activities with relevant entities. • Conduct extensive scouting and security evaluations in partnership with the HIAS Security Team and/or the deployed Security Manager to determine safe and appropriate spaces for acquisition; consistently monitor the security situation and display good and informed judgment when faced with new developments. • Identify safe and secure hotels and transportation options for HIAS staff deployed to country/context, in collaboration with the HIAS Security Team and/or the deployed Security Manager. • Identify safe and secure warehouse and storage spaces for supplies, in collaboration with the HIAS Security Team and/or the deployed Security Manager. • Work with Supply & Logistics Coordinator to organize day-to-day implementation of food, supplies, technology, and services streams to HIAS office(s) and related spaces, communicating appropriately with staff and beneficiaries regarding usage and access. • Implement supply of food items, non-food items, and related supplies needed as identified by HIAS staff to staff and beneficiaries. • Collaborate regularly with the HQ or regional Finance personnel and/or the Emergency Response Director to review budget, evaluate key operational activities, communicate assets, and follow gift requirements. • Determine safe fuel and water sources as well as proper research to advise and retrieve for HIAS staff. • Additional duties as assigned.

QUALIFICATIONS & REQUIREMENTS: • Present HIAS employment required; internal individual needed for immediate emergency deployment. • Bachelor’s Degree in a related field required; Master’s Degree preferred. • Minimum of two years working in emergency/humanitarian response, preferably in field-based, complex emergency contexts with a humanitarian organization. • Dynamic individual with a proven ability to achieve results in a demanding, fast-paced, and often insecure environment. • Demonstrated ability to work well in diverse and cross-cultural teams to achieve common objectives; able to rapidly adapt to new countries/contexts. • Excellent people management, interpersonal and negotiation skills. • Knowledge of communications systems (satellite communications, VSAT, BGAN, VHF and HF radio) preferred. • Experience supporting construction and operationalization of facilities in emergency or refugee settings preferred. • Experience supporting water and sanitation infrastructure in emergency or refugee settings preferred. • Willingness to work in emergency contexts that may limit or restrict movements within or outside of country/context during deployment. • Willingness to relocate at minimum three months with a minimum of 72 hours’ notice. • Fluency in English both verbal and written Fluent English language skills (verbal and written) required; additional conversational and written language skills in French, Spanish, Arabic, Russian, and/or Ukrainian preferred. • Completion of Hostile Environment Awareness Training (HEAT) within the past three years preferred; will be provided by HIAS if none.

DISCLAIMER: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

SAMPLE HIRING PROCESS: We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application! Step 2: Phone screen with a Human Resources staff person. Step 3: Interview with the hiring manager. Step 4: Interview with a panel of HIAS employees. Step 5: Reference check. Step 6: Offer and background check. Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US: Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION: HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION: Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES: Welcome • Acogimiento • Hospitalité We Welcome the Stranger

Justice • Justicia • Justice We Pursue Justice

Empathy • Empatía • Empathie We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération We Believe in Changing the World through Partnership

Courage • Coraje • Courage We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY: HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING: HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.