Family Support Specialist Manager

  • Full Time
  • Syracuse, NY




  • Job applications may no longer be accepted for this opportunity.


Urban Strategies, Inc

TITLE: Family Support Manager

REPORTS TO: Senior Project Mgr. or Family Support Specialist Mgr.

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY :

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.

JOB RESPONSIBILITIES :

  • Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
  • Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
  • Maintain confidentiality and track resident data in LEARN.
  • Attend community meetings and participate in program-related meetings.
  • Flexibility to work nights, weekends, and travel as needed.
  • Perform additional assigned duties.

QUALIFICATIONS:

  • Bachelor’s degree required; Master’s degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
  • 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
  • Supervisory experience preferred.
  • Commitment to family-focused service planning and program philosophies.
  • Ability to handle privileged information confidentially and culturally sensitive.
  • Availability to work evenings/weekends as needed.
  • Valid driver’s license and access to a vehicle.
  • Strong interpersonal, organizational, and time management skills.
  • Ability to analyze data and design programs based on resident-driven and data-driven rationale.
  • Comfortable working independently and in a team environment.
  • Computer proficiency in MS Office Suite and other software.

Urban Strategies , Inc. is an Equal Opportunity Employer .

To apply for this job please visit workforcenow.adp.com.