File Reviewer

  • Contract
  • United Kingdom
  • TBD USD / Year
  • Salary: TBD

Momenta Group Global

What’s the role?

Our client Deloitte, a “Big 4” Professional Services firm, is looking for File Reviewers to join as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting accurate file reviews for the client and its customers in line with prescribed processes.

You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead a technical team and to support them in delivering accurate and timely guidance.

Tell Me More

Start Date: September 2022

Location: Remote Working

Rate: £300

Duration: 6 months

Your day-to-day activities will include:

  • Conduct Data Enrichment & Validation activity (‘DE&V’)
  • Conduct suitability assessments across a range of different product types (including ISA, OEICs, Investment Bonds, Structured Products and Pensions)
  • Carry out customer contact (where required) to conclude Suitability Assessment
  • Perform redress calculations
  • Write final response letters
  • Rapidly incorporate ongoing business and process changes into your ways of working and conducting case reviews
  • Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards
  • Support other team members with their case reviews

What Knowledge, Skills & Experience We Need

  • RQF Level 4 in a suitable qualification e.g., CII Diploma in Regulated Financial Planning
  • Minimum 2 years’ experience conducting Suitability Assessments
  • Experience performing Customer Contact
  • Experience performing redress calculations
  • Strong customer focus and experience working in a customer-facing environment
  • Experience dealing with vulnerable customers
  • Excellent attention to detail and accuracy
  • Excellent communication and presentation skills and ability to communicate effectively with customers
  • Ability to work to demanding deadlines
  • Ability to attain and maintain specified quality and production targets
  • Ability to work remotely/ independently & as part of a rapidly growing team
  • Demonstrate an ability to work with honesty, integrity and trustworthiness
  • Maintain high standards of professionalism and competence

Next steps

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