Aston Carter
- Description:* -Quickly and efficiently respond to incoming calls and faxes, identify how best to assist customers. -Document calls in appropriate tracking systems, and handle/escalate calls per established procedures. -Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage. -Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications. -Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. -Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary. -Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments. -Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. -Be familiar with the market place and the insurance options available for patients. -Educate patients on the available options as appropriate. -Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system. -Maintain a professional, calm and friendly demeanor. -Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. -Other duties as assigned.
- Skills:* healthcare industry, insurance claim, administrative support, Prior authorization, Call center, Insurance verification, Customer service, Health care, Medical, Insurance
- Top Skills Details:* healthcare industry,insurance claim,administrative support,Prior authorization,Call center,Insurance verification,Customer service,Health care,Medical,Insurance
- Additional Skills & Qualifications:* 1+ year call center experience required 1+ year of medical or healthcare experience preferred
Experience working remotely preferred (remote call center is a plus) Need to be strong with learning new systems; look for experience with EMR systems
- Experience Level:* Intermediate Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
To apply for this job please visit careers.astoncarter.com.