HARDWARE/INFRASTRUCTURE SPECIALIST

JOB TITLE: HARDWARE/INFRASTRUCTURE SPECIALIST

REPORTING TO: PROJECT MANAGER

BASED AT: GAMBIA

ABOUT FARSIGHT GROUP:

Farsight Africa Group is an advisory and implementation company that provides services in Public Sector Advisory, Technology and Innovation, M&E Research and Learning, Human Resources and Strategic Communications. Our clients include governments, regional administrations, development organizations and corporate clients.

Farsight Africa Group has established a reputation in the marketplace for working in complex and challenging environments that demand a comprehensive understanding of local cultures, indigenous communication practices and relationships with stakeholders at both the grassroots and national level.

BE THE STRATEGY BEHIND THE GAME.

Farsight is growing quickly, and we’re looking for a Hardware Support Specialist who will be responsible for the monitoring and maintenance of computer systems and networks of an organisation. They will be handling installations and configuration of computer systems, diagnosing hardware and software faults as well as solutions to technical and application problems, either remotely or physically. Interested? Join us.

WHAT YOU’LL DO AS THE HARDWARE SUPPORT SPECIALIST:

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk clients / staff through a series of actions either face to face or remotely, solving issues or setting up systems.
• Troubleshoot systems or network problems, diagnosing and solving hardware or software faults.
• Provide support, including procedural documentation and relevant reports.
• Support the roll out of new applications.
• Set up new users’ accounts and profiles and deal with password issues.
• Work continuously on a task until completion or referral to third parties if appropriate.
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology
• Any other duties assigned by management.

WHAT YOU’LL BRING:

• A minimum of a bachelor’s degree in an ICT discipline, Engineering or its equivalent.
• Relevant data centre certifications will be an added advantage.
• At least 8+ years of working experience in the design and setting up of data centres.
• At least 8+ years of working experience in managing all operations of a data centre including hardware, virtualisation, networking, and operating systems.
• Must be a local
• Experience in integrating various technologies and hardware components.
• Experience in cloud technologies
• Experience working in a complex infrastructure environment.
• Proficiency in English.

WHO ARE WE A GOOD FIT FOR?

Our benefit comes from our client’s success; our approach is therefore client-centric. Recognizing this balance of mutual achievement, our operations teams create the framework from which we can best respond to our client’s needs. Our professional, experienced workforce connecting across Farsight departments as a unified team applies the tailored programmes for each client. Suppose that sounds like you, apply and join our team.

WE, AS FARSIGHT AFRICA GROUP.

Our mission is to promote Development and Prosperity through concise, consistent, innovative services and products. We strive to become the go-to advisory services company contributing to a better tomorrow for our clients and communities.

BE PART OF THE TEAM!

Farsight Africa is a diverse and dynamic organization, developing relationships through its reliability, innovation and accountability. We seek long-term partnerships, with clients returning to us as they benefit from the tailored solutions of the Farsight Africa team.