HR Operations Manager

International Rescue Committee

Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which has its headquarters in New York and London. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 22 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.


IRC UK was established in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with policymakers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and now comprises approximately 170 staff.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Human Resources

IRC UK’s Human Resources team provides a comprehensive Human Resources service to UK and Europe based staff, compromising of a Director of HR, Europe, HR Partner, HR Operations Manager, HR Officer and HR Recruiter. From time to time there may be temporary Recruiters in the team that will support with recruitment needs.

In this role you will work collaboratively as part of the wider Europe HR team and global HR team, supporting and taking on tasks as required.

Purpose of the post

Reporting to the Director of HR, Europe, the HR Operations Manager is responsible for designing and delivering first in class HR services to colleagues in the UK and in Europe as is requested.

As line manager of the HR Recruiter and HR Officer, the HR Operations Manager supports the team to deliver their activities including HR admin, HR data metrics, recruitment and health and wellbeing.

The Operations Manager manages the HR systems infrastructure and to this end collaborates with global HR operations colleagues. The role is responsible for vendor relationships, ranging from benefits and pensions to immigration advice.

The Operations Manager works closely with global colleagues to ensure processes and procedures are aligned with global practice and to ensure alignment and consistency of support to international departments.

Working relationships

  • European HR team
  • All UK based staff and their line managers in the UK and remotely
  • External suppliers including pension provider, benefits providers, HR systems providers, payroll provider, medical/occupational health provider, recruitment agencies, Payclub / salary review service providers
  • HR Project & Planning Manager UK & Europe

Main tasks and responsibilities

  • Ensure all administrative processes are fit for purpose and at all times executed in a timely fashion
  • Ensure HRIS and online filing system is always up to date, fit for purpose, containing relevant and accurate information
  • Ensure all HR data is inputted in a timely fashion, is correct, and audited regularly
  • Manage first line advice on benefits for all staff
  • Ensure payroll and payroll records are correct and that payroll tasks are delivered accurately and in timely fashion
  • Support the HR Officer in presenting UK HR metrics in PowerBI.
  • Implement learning and development programmes and oversee HR related initiatives and trainings such as health and wellbeing activities, security training, performance review
  • Work closely with colleagues in the workspace team on staff security and health and wellbeing matters as required, including ensuring IRC UK fulfils its duty of care, manages risk and staff have the information required to undertake necessary pre travel preparations, security training and medical requirements.
  • Design and implement health and wellbeing strategy for IRC UK and contribute to a European health and wellbeing strategy – to this end collaborate closely with colleagues in global duty of care function
  • Provide a comprehensive health and wellbeing induction to staff
  • Collaborate closely with colleagues in the wider Europe HR team on relevant pan-European HR matters, such as ensuring monthly HR metrics for Europe offices are collated.
  • Coordinate with key HR colleagues in the US particularly on matters relating to international teams and in rolling out global initiatives locally.
  • Ensure performance reviews and salary review processes in the UK are fully operational and delivered, in line with global approaches making local adaptations where needed
  • Responsible for ensuring HR information is accurate and readily available on intranet
  • Participate in the implementation of specific projects, procedures, and guidelines to help align the workforce with the strategic goals of the organisation including HR activities related to diversity, equality, and inclusion.
  • Act as main user of the online Home Office sponsorship system, ensuring any applications and updates are processed as required, seeking legal advice if required, to ensure compliance in terms of right to work requirements
  • Administer the apprenticeship scheme, coordinating with the apprenticeship provider and sharing information about apprenticeship opportunities with manager to identify relevant opportunities
  • Line manage, support, and develop the HR Recruiter and HR Officer
  • Sits on the UK management team, as and when required
  • Be a point of contact for all employee relations matters, including flexible working requests, disciplinaries, grievances, probation hearings, and escalate any matters to Director of HR, Europe and/or HR Project & Planning Manager, UK & Europe.



  • Demonstrable experience in a busy HR team
  • Experience supporting managers with a range of HR matters
  • Experience in designing, implementing, and managing HR systems, policies, and procedures
  • Some project management experience.


  • Graduate Membership of CIPD or equivalent experience

Skills and Knowledge

  • Good understanding and up-to-date knowledge of current and proposed employment law and its application through policies and procedures
  • Excellent knowledge and skills in systems and processes thinking with ability to identify problems and come up with solutions
  • Good recruitment skills including using LinkedIn to source candidates
  • Excellent IT skills using HRIS and MS Office applications, including Excel
  • Good problem solving with an ability to work on own initiative, reason through problems and provide appropriate advice
  • Good communication skills with ability to communicate technical / systems information clearly and succinctly
  • Good analytical skills and attention to detail with ability to review and analyse data and identify trends.
  • Strong organizational and time management skills.
  • Knowledge and experience of Cornerstone, Workday or PowerBI.

Candidates must have the right to work in the UK.

The application deadline is 30 May 2022

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discriminations for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role.

How to apply

Please apply through our website.