Information and Communication Technology Officer

International Organization for Migration

Position Title: Information and Communications Technology Officer

Duty Station: Islamabad, Pakistan

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 20 October 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Established in 1951, and operational in Pakistan since 1981, the International Organization for Migration (IOM) is the leading inter-governmental organization in the field of migration and works closely with governmental, inter-governmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Head of Resources Management, in close coordination with relevant staff the relevant Information and Communications Technology (ICT) Department counterparts, the Information and Communications Technology Officer will provide the necessary ICT support to Country Office (CO).

Core Functions / Responsibilities:

  1. Oversee and coordinate the activities of the ICT Unit in IOM Pakistan, ensuring that all requests are addressed timely and accurately with efficient allocation of resources. Assist in budgeting and allocating Information Technology (IT) resources for the CO.
  2. Support the implementation of systems upgrades and IT infrastructure changes in line with IOM ICT Standards and in close coordination with the ICT Service Centre in Manila. Install systems, network components, and software, recommending solutions to local technical constraints.
  3. Support the implementation of IOM ICT Standards, policies, and guidelines, with regards to implementation of network systems, IT security, software licensing, telecoms, and ICT procurement.
  4. Support the daily monitoring of Country Office-critical application such as the Migrant Management Operational Systems Application, IGATOR ( Integrated Global Airline Ticket Order Record) and the SAP-based Processes and Resources Integrated Systems Management (PRISM).
  5. Communicate and maintain strong contacts with technical counterparts for the proper functioning and availability of those systems. Assist with end-user training when required.
  6. Facilitate the performance and stability of network services and servers (Local Area Network (LAN), Wide-Area Network (WAN), Microsoft Office 365 (O365), messaging, Internet and Very Small Aperture Terminals (VSATs) connectivity, Virtual Private Network (VPN), etc.), to prevent and minimize downtime or service interruption.
  7. Training and supervising national IT staff in Pakistan CO including Migration HealthAssessment Centre (MHAC) as well as the field-offices.
  8. Suggest to CO management as necessary, for required improvements on mission IT Infrastructure and provision of services as required for the efficient functioning of CO operations.
  9. In coordination with HRM, liaise with Logistics and Procurement Unit to ensure proper technical specification for purchase of ICT-related equipment and propose most suitable solutions.
  10. Support data and system integrity by setting up the administrating IT security systems: anti-virus, backup routines, access controls, firewall and physical security.
  11. Participate in the development and implementation, when necessary, ICT training to all end users to ensure productive LAN, WAN, Messaging, Internet and VSATs connectivity, VPN etc, to prevent and minimize downtime or service interruptions.
  12. Participate in the implementation of security processes for the various systems and network components including virus protection and Internet security. Provide guidance and information to users on phishing, Password Cracking, Malwares, etc.
  13. Assess daily the accuracy and completion of database, email, and servers’ backups. Provide first-line user support for staff in CO in a timely and efficient manner.
  14. In coordination with the Information Management System Officer, support in the management and maintenance of Structured Query Language (SQL) Servers as database support administrator. Review gaps on data and information relevant to the IOM Pakistan CO.
  15. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
  16. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Computer Engineering, Management Information Systems, Engineering, or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.
  • Microsoft system certificate and Cisco network certificates is an advantage.


  • Experience in networking environment (LAN/WAN), direct user support and computer and communication equipment troubleshooting;
  • Experience in Windows Server software in a multi-site environment, Technical CooperationProgramme/ Internet Protocol address (TCP/ Internet Protocol (IP), MS Office, Antivirus Software, Backup Server Software’s, Active Directory services, Email Exchange, Remote Connections Software’s, and IT utilities;
  • Experience in Microsoft SQL databases administration will be an advantage;
  • Experiences of all aspects of the design, development, management, implementation, and maintenance of complex IT management systems and technologies;
  • Experience in planning, design, development, implementation and maintenance of telecommunications and computer information systems, information technology.


  • Knowledge of the organization’s information infrastructure and IT strategy;
  • Excellent problem-solving skills and hand on experience in handling the technical challenges;
  • Ability to maintain independently the assigned systems and develop innovative approaches to resolve a wide range of issues/problems;
  • Knowledge of Internet Protocol (IP), Virtual Private Network (VPN), Voice over Internet Protocol (VOIP) and Local area network (LAN)/ Wide Area Network (WAN) infrastructure;
  • Knowledge of NET framework Active server pages (ASP), Visual Basic (VB), Structured QueryLanguage SQL and Content management system (CMS) will be an advantage; and,
  • Knowledge of Microsoft Office suite.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English is required (oral and written). Working knowledge of any local knowledge and/or Urdu is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications HERE, via PRISM, IOM e-Recruitment system, by 20 October 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2022 331 Information and Communications Technology Officer (P2) Islamabad, Pakistan (57781826) Released

Posting: Posting NC57781827 (57781827) Released