IT Solutions Delivery Lead – Distribution

Pernod Ricard

Be part of something big

We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes as well Jacob’s Creek, Brancott Estate and Campo Viejo wines.

Here in the UK

In the UK, Pernod Ricard is made up of 3 businesses:

· Pernod Ricard UK, which markets, sells and distributes our products in the UK market

· Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio

· Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

Your new team

This position sits in our Global Travel Retail business. Global Travel Retail is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel which includes duty-free, cruise ships & border shops around the globe. With a global footprint across more than 20 locations and over 30 nationalities, our working culture celebrates inclusion and diversity. Our team is united by our shared passion for travel and our shared belief in its transformative power. Travel to the heart of our exciting business with our @pernodricardtravel Instagram page, showcasing our latest projects and innovations around the globe.

Your unique contribution

You will have plenty of responsibilities:

Solutions Delivery (40%)

Is accountable for the successful delivery of projects and integration (timely, on budget, effective, efficient and within scope) supporting the Operations department, covering Supply, Demand Planning, Forecast and Replenishment. Systems include, but are not limited to: JD Edwards Distribution, Hubble, Connect, Bridge, Product Cloud, Anaplan

Act as the Project Manager – or pilot external Project Managers when necessary – and lead the full project cycle: from Business requirement gathering to functional and technical design, build, testing and roll out; when applicable, apply Agile approach to delivery and adhere to the GTR Project Management Methodology

Gives particular focus to Testing phase, on-boarding key users, supporting the UAT phases until sign-off

Lead the engagement with Pernod Ricard HQ IT and Functional lead to build a strong partnership during Global platforms roll-out

Provide high level quality reporting to the Head of Back Office on project delivery (status, risks and mitigation, change and adoption, support)

Business Partnership (30%)

Leveraging strong expertise of Operations Business processes (Supply, EDI, Forecast in particular) and related system capabilities (JD Edwards, Anaplan mainly):

is responsible to deliver functional requirements through thorough Business Analysis activities, engaging key users and Subject Matters experts; then engage system configuration and development with the support of external partners if needed

lead the local roll-out of the Global platforms and engage with the Pernod Ricard HQ teams in charge of the product roadmap, communicating GTR needs and tracking delivery

Partner with the GTR Digital Transformation Manager so both roles are perceived as a unified entity within the organization to support the Pernod Ricard Group Digital transformation ambition.

Change Management (20%)

Embed System Change Management activities in all major projects, working with the IT Business Relationship Manager (BRM) to gain leadership alignment and stakeholder engagement; Work with the BRM to ensure efficient training that will facilitate the post-go live system adoption

Support the BRM to track the adoption by the end-users community of the key IT Solutions in their perimeter; Identify remediation plan to adoption issues when necessary

Identify with the Business the opportunities to automate Distribution processes using Robotic Process Automation (RPA) and work with the Head of Back Office to build an annual RPA roadmap; Execute the roadmap for the processes in her/his/their perimeter

Support (10%)

Provide level 2 support on the systems in her/his/their perimeter by assisting the end-users with their incident and service requests after escalation from the level 1 support (IT Helpdesk)

Escalate to Level 3 (external support from vendor, consultants, developers) when necessary

Ensure support provided is aligned with the Service Level Agreements

Manage Application lifecycle and ensure solutions are always maintained and updated in accordance with Group Security standards

Document support process and when applicable, hand-off to level 1 support (‘shift left’)

Ensure that all key Back Office systems (Tier 1) are thoroughly tested during an annual Disaster Recovery Testing process

Your blend of talent

This position could be right for you if you:

Solid professional experience with ERP services delivery, with proven experience of hands-on JD Edwards Distribution implementation projects

Experience in FMCG industry is largely preferred, experience of the Travel Retail business is a plus

Must have established IT Project Manager experience

Proven experience of large-scale system integration projects

Must have proven track record of EDI implementation applied to Distribution (Customer, 3PL), preferably with JD Edwards

Track record of ERP integration with Forecasting tools is desirable, with Trade Promotion Management (TPM) is a plus; Experience with Anaplan as a Forecasting tool is a plus

Good knowledge of integration technologies and middleware, Microsoft BizTalk and Azure Logic Apps are a plus

Knowledge of Robotic Process Automation (RPA) is appreciated, UiPath preferably

Strong business foundation including solid knowledge and understanding of business concepts and processes applied to Operations & Supply Chain

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance.

Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on Sustainability and Responsibility (S&R).

We’re committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

Responsible drinking

As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking.

To apply for this job please visit