Jr Program Analyst-SIEI/FO

Overview

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence Management Solutions is seeking a Junior Program Analyst. See below for more information on this exciting opportunity and apply to join Credence today!

BACKGROUND

The U.S. Agency for International Development (USAID) is at the forefront of the U.S. government response in the fight against the HIV pandemic, with programs in nearly 100 countries worldwide. USAID is a key partner in the President’s Emergency Plan for AIDS Relief (PEPFAR), the largest commitment by any nation for an international health initiative dedicated to a single disease – a multi-year, multifaceted approach to combating the disease. Since the beginning of the COVID-19 pandemic, USAID has supported more than 120 countries to contain and combat the virus. To date, USAID has provided more than $9 billion to intensify the fight against COVID-19 around the world, pave the way to global recovery, and strengthen global health security.

The Bureau for Global Health’s Office of HIV/AIDS (GH/OHA) has overarching responsibility for USAID’s HIV/AIDS programs and serves as the Agency’s lead office for implementing the interagency PEPFAR program. GH/OHA’s primary functions are to provide strategic direction, technical leadership, and support to field programs, and to effectively manage headquarters programs devoted to ending the global HIV/AIDS epidemic. As a lead partner in the PEPFAR interagency process, GH/OHA makes decisions concerning the strategic allocation of financial and human resources in the sector and provides leadership in designing, implementing, monitoring, and evaluating HIV/AIDS programs. This entails ensuring the technical integrity of USAID’s headquarters and mission strategies and programs; providing global technical leadership on the full range of interventions related to HIV/AIDS prevention, care, and treatment; supporting USAID missions in working with partners and other government agencies; and monitoring, evaluating, and reporting on the impact of the Agency’s HIV/AIDS programs in support of PEPFAR goals. GH/OHA is composed of eight Divisions and 25 Branches.

The Strategic Information, Evaluation and Informatics Division (GH/OHA/SIEI) provides strategic direction, technical leadership, and support to OHA and USAID missions in managing and utilizing data and data systems. The SIEI Division advances data science and infrastructure leading to smarter decision-making, improved USAID programs, and ultimately better health outcomes for beneficiaries. GH/OHA/SIEI is composed of four Branches – Health Informatics, Evaluation, Expenditure Analysis, and Strategic Information. The Strategic Information Branch (GH/OHA/SIEl/SI) provides technical expertise to support and promote data-informed decision making, through program monitoring, reporting and analysis to achieve HIV epidemic control. The Branch supports headquarters and missions by strengthening capacity for program monitoring and surveillance to improve HIV programs and to provide accountability, oversight and management of programs and partners. This position reports to the SI Branch Chief in the Strategic Information, Evaluation and Informatics Division of the Office of HIV/AIDS.

The Junior Program Analyst will primarily support the OHA/SEIE USAID office as a Credence Institutional Support Contractor (ISC). In this role, the selected candidate will be an essential member of one of the Divisions and/or component Branches within the applicable GH Office and will report on a day-to-day basis to a Division Chief or Branch Chief within that respective organizational unit. The Junior Program Analyst provides support to the team, performing a variety of both complex and routine administrative and technical duties, with a higher or lower relative level of expertise and greater or lesser extent of required oversight and onsite management, depending on

The Junior Program Analyst provides support to technical or managerial staff, performing routine administrative and analytical duties. These duties range from tasks such as scheduling briefings and meetings and maintaining program files to more complex analytical tasks such as collecting, compiling and analyzing data for various program documents and designing and maintaining spreadsheets in support of financial tracking systems. The Junior Program Analyst works closely with the assigned team and provides input on related technical issues. The Junior Program Analyst also works with other members of the team (and potentially across other parts of the Office or the Bureau) to assist in areas within the purview of the assigned Division and/or Branch; assignments may include country backstopping, overall administrative support and other duties as assigned. The Junior Program Analyst ranks tasks in order of importance and impending deadlines and handles several tasks simultaneously. The individual is expected to become familiar with technical issues and policies pertaining to the public health focus area(s) of their assigned Office, Division, and/or Branch and must develop a working knowledge of applicable USAID policies and guidelines, as well as corporate practices and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Junior Program Analyst time will be split between programmatic or technical tasks (approximately 60-70%) and administrative tasks (approximately 30-40%) and may require moderate onsite management oversight and guidance.

Specific technical duties may include:

• Assist in development of technical and program documents, such as annual reports, interagency documents, action memos, talking points, Congressional Notifications, and technical PowerPoint presentations.
• Assist technical staff in supporting field as necessary; travel to USAID missions as necessary; track, oversee, coordinate, and report on field support (may include technical responses to emails and phone calls);
• Coordinate, organize, and liaise with members of working groups, missions, and other USG agencies in support of program implementation, and attend working groups to advance USAID program objectives; and
• Assist in development, review, and analysis of program technical updates.

Illustrative examples of possible tasks include:

Program Management and Financial Monitoring

• Support Technical Advisors and Agreement/Contracting Officer’s Representatives (AORs/CORs) to coordinate and manage project(s), including participation on the project management team;
• Review, discuss, and consult with Technical Advisors and AOR/CORs regarding the approval of work plans, budgets, and activities;
• Support Technical Advisors and AOR/CORs in providing recommendations and technical input regarding project management and implementation;
• Coordinate oversight, management, and maintenance of the program and project files. Assist AOR/COR and Technical Advisors in compiling appropriate financial documentation to ensure timely award and sub-award approvals, budget obligations, and agreement/contract modifications;
• Assist technical staff in the preparation of various program documents and correspondence such as project authorization documents, action memos, and waivers, ensuring that all documentation is complete and in compliance with USAID rules, regulations, and standards;
• Compile and analyze programmatic, technical, and budgetary data for the team’s project(s) and activities, and organize data for use in briefings, publications, reports, and decision making;
• Coordinate communications and meetings among technical staff and with partners, including note taking; and
• Support the formulation and implementation of program budgets, including Office and Agency budgeting exercises.

Quantitative Data & Analytics

• Perform routine and ad hoc data collection exercises and analysis of data as needed, with tight turnaround times;
• Identify discrepancies in data collection and assist with resolving any contradictory data;
• Assist with the development of team presentations including synthesized analysis products using Excel, Google sheets, Panorama and/or other statistical software;
• Research, plan, analyze, and organize technical and/or statistical information, and develop data for use in briefings publications and reports; and data for use in briefings, publications, and reports; and
• Draft clear and succinct written summaries and/or Google or PowerPoint slide decks to help visualize data.

Communications/ Knowledge Management

• Support Division- and/or Branch-related communications to the field, including development and distribution of monthly newsletter and other relevant guidance;
• Assist in development of technical updates and other technical/policy communication to the field including documents, presentations tools, report templates, trackers, and best practice documents, as needed;
• Develop talking points, information briefs (e.g., one-pagers), and presentation materials as needed;
• Schedule and manage relevant webinars with the Field to disseminate updates;
• Manage division and/or branch documents within Google drive, internal website, and listservs;
• Response to Mission requests and help coordinate field requests for TA and provide support, as appropriate. Follow up to ensure completion of requests; and
• Participate in cross-agency and interagency forums related to the work of the assigned division and/or branch.

Administrative

• Schedule team meetings and events; Support team with general logistics/support; maintain team calendar, call lines, meeting setup and logistics;
• Provide administrative support for hiring actions, onboarding of new staff, offboarding staff, meetings logistics, Front Office taskers, and memos, as needed; and
• Document minutes/notes of regular division and/or branch meetings, or other partner meetings, as required.

Performs other duties as assigned.

Qualifications

• Master’s degree and 1 year, Bachelor’s and 3 years, Associate’s and 5 years, or High School and 7 years of professional experience
• A demonstrated general interest in international development and global health, and in particular demonstrated interest to the health focus area(s) of the host Office, Division, and/or Branch, is desirable
• Strong organizational skills
• Experience in project administration and management procedures preferred
• Some knowledge of USAID rules, regulations and capacity building concepts is a plus
• Strong oral, written communication and comprehension skills
• Ability to handle multi-tasking well
• Excellent interpersonal skills
• Ability to effectively present information and respond to questions from team members, managers, and others
• Strong quantitative and analysis skills
• Proficiency in Microsoft suite of programs (e.g., Word, Excel, PowerPoint)
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• US Citizen or US permanent residency and ability to obtain and maintain a facility Access.
• Applicants selected will be subject to a background investigation and must obtain and maintain a favorable adjudication as applicable to their position/duties
• International travel, ranging from 5-15%, depending on the assigned Office and operational unit

Competencies/Performance Criterion

• Innovation: Employee takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.