Medical Surplus Recovery (MSRO) Program Manager

Medical Teams International

This position contributes to the mission of the organization by managing the (MSRO) Material Surplus Recovery Operations partnership between Medical Teams International and Providence Health. The postholder will be responsible for day-to-day oversight and management of medical surplus donation program, driving initiatives throughout hospital network spanning seven states with the highest volume concentrated in Washington and Oregon, and work closely with stakeholders internally within Medical Teams, the partnership steering committee and Providence staff as required. This role requires outstanding organizational, problem-solving, and stakeholder management skills, along with excellent communication with a clear understanding of customer needs.

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.


  • Develop, execute, and oversee strategies to ensure acquisition, consolidation, and distribution of high-quality medical health products from the Providence network Oversee distribution of donations and nurture Medical Teams partnership with Medline
  • Create and maintain an annual budget for the MSRO/Medical Teams partnership program
  • Regularly liaise with hospital staff to ensure the appropriateness of donations is maintained, address medical surplus concerns and provide sustainable solutions
  • Coordinate with Distribution Manager on development of distribution partner portfolios
  • Coordinate recycling of items with multiple recycling centers whenever possible
  • Launch and maintain resell program for high value donations
  • Management of MSRO staff dedicated to support the Providence MSRO partnership
  • Collect stories and maintain accurate reports of incoming and outgoing donations that can be shared with the steering committee on a quarterly basis.
  • Create and maintain educational information related to program plans and requirements
  • Lead and facilitate quarterly partnership governance steering committee
  • Owns and maintains detailed end to end process documentation as related to programs, inclusive of needs of cross functional stakeholders (e.g. IS, Finance, Compliance)
  • Leads cross functional work groups, inclusive of managing project meeting series and stand-ups when necessary to maximize efficiency and effectiveness of work.
  • Manages the creation of program documentation, communication plan and processes with limited guidance, to ensure the effective and efficient running of the program.
  • Recommends process improvements related to MSRO Medical Teams partnership and leads implementation of improvements when approved.
  • Coordinates with Distribution Manager, MHP staff and volunteers to ensure the smooth running of the Distribution Center.
  • Participate in various Global Logistics meetings and other organizational activities as required
  • Develop appropriate reporting mechanisms on impact of program to regular basis the progress of partnership to Senior Director, Logistics and Procurement
  • Responsible for convening partnership steering committee meetings on a quarterly basis

Other Duties:

  • Utilizes volunteers whenever possible.
  • Other duties as assigned.
  • Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies



  • Bachelors degree in Business, Health Care Administration or similar field


  • Masters degree in business, Corporate Social Responsibility or Health Care Administration
  • Medical Surplus Recovery Certification knowledge
  • LEAN or Project Management Professional (PMP) certification



  • Minimum 5 years experience, in supply chain settings
  • Minimum 3 years experience in health care settings
  • Experience planning and delegating work assignments.
  • Experience of managing others


  • Medical material knowledge.
  • Inventory reconciliation experience


  • Commitment to Medical Teams Internationals Calling Statement and Values.
  • Thorough knowledge of personal computer applications (e.g. Teams, Excel, PowerPoint, etc.).
  • Strong, demonstrated, project management development, budgeting and execution.
  • Able to represent Medical Teams with key stakeholders
  • Detail oriented with an ability to maintain accurate records.
  • Ability to independently plan, organize, oversee, and follow through on task.
  • Ability to handle multiple projects simultaneously; flexible.
  • Organizational skills including maintaining schedules and multiple tasks.
  • Ensure compliance with regulatory and accreditation guidelines.
  • Ability to operate well in a fast-paced work environment.
  • Ability to motivate and enable others to succeed.
  • Ability to understand cross functional roles and respectfully hold individual caregivers and external vendor partners accountable.
  • Strong interpersonal skills.
  • Able to work and plan with minimal direct supervision and within strict timelines
  • Ability to communicate effectively both verbally and in writing, with a consistent regard for tactfulness and confidentiality and ability to prioritize work effectively and communicate status and related impact.
  • Strong skills: Microsoft Office: Word, Excel, Outlook email and calendaring.
  • Strong skills: Internet, intranet, and Client Relations Management (CRM) software.


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
  • Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
  • Frequent close vision and the ability to adjust focus.
  • Occasionally ascends/descends stairs, steps, or ladder
  • Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
  • The employee must occasionally lift and/or move up to 40 pounds.
  • Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
  • If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • In the warehouse, temperatures can range from cool to cold in the winter, to very warm in the summer.

How to apply

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