Moldova: Emergency telecommunications Project Manager – Chisinau


Fixed term | 6 months | ASAP


Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. With a team of 5,900 national staff and 400 international staff, ACTED is active in 38 countries and implements more than 500 projects a year, reaching over 20 million beneficiaries.

ACTED Moldova

ACTED started its operations in Eastern Ukraine in 2015 to provide support to vulnerable people affected by the conflict that began in 2014. In 2022, as refugees are fleeing clashes across Ukraine triggered by military operations, ACTED is now extending its activities to deliver critical assistance to displaced persons in the main hosting regions and to support self-help and local organizations groups that have spontaneously formed. As the number of civilian casualties continues to grow and damage to critical infrastructure increases, ACTED is scaling-up its humanitarian assistance to help ensure those in transit, internally displaced or remaining in hotspots receive the basic support they need, including cash assistance, water, food and hot meals, blankets, hygiene supplies and access to mobile heating points. Finally, ACTED is also taking part in the ongoing efforts to provide humanitarian assistance to refugees in the neighbouring countries of Poland, Romania and Moldavia where 3 humanitarian response teams have been deployed.

You will be in charge of

1. Project Planning a) Develop overall project implementation strategy, systems, approaches, tools, and materials b) Organize project kick-off and close-out meetings c) Plan the various stages of project implementation and set direction by prioritizing and organizing activities and resources to achieve project objectives

2. Project Implementation Follow-up a) Oversee and manage the implementation of the project ensuring that technical quality and standards are considered and respected during project(s) implementation b) Organize regular project coordination meetings with project team c) Ensure budget utilization and physical target achievements are reviewed at least once a month as per work plan d) Ensure project implementation is on time, target and budget, using effective M&E systems to reach desired impacts e) Ensure that the project is implemented in accordance with relevant ACTED technical guidelines and standards f) Anticipate and mitigate risks and trouble-shoot any unforeseen challenges during the project implementation g) Regular update the work plan, output tracker, PMF and other documents relevant for effective project management

3. Service delivery a. Engage in the assessment, planning and implementation of The Refugee Emergency Telecommunications Sector (RETS) response, and play an active role in identifying sites where connectivity services are a core requirement for operational enhancement. b. Ensure internet connectivity delivery in reception centers and other key operational sites (such as bus terminals, train stations…) c. Work with UNICEF to connect Blue Dot hubs across the country. d. Oversee infrastructure standards and repair in all refugee’s accommodationse.

e.Oversee installation and maintenance of WASH facilities in transportation areas (bus station, train station etc.)

4. Administration and Operational Management of Project Implementation 4.1. Finance a) Review the BFU(s) and provide accurate forecasts with BOQs b) Forecast monthly cash requirements of the project and submit to AC

4.2. Logistics a) Contribute to the development of Procurement plans b) Send accurate and precise order forms in a timely manner c) Contribute to quality checks and procurement committees to finalise suppliers’ selection according to applicable scenario d) Keep track of existing connectivity contract and support negotiation of new contracts for priority sites e) Confirm quality of material selection if and when applicable g) Ensure a proper management and use of the project assets and stocks h) Plan team movements based on available fleet and applicable policies

4.3. Administration/HR a) Participate in the recruitment of technical staff (development of organigrams, ToRs, facilitate testing of ICT skills by Paris HQ, elaborating the tests and reviewing them; interviews etc) b) Ensure that project staff understand and are able to perform their roles and responsibilities a) Follow-up the work plans and day-to-day activities of the project staff b) Manage the project staff in cooperation with Area Coordinators c) Ensure a positive working environment and good team dynamics d) Undertake regular appraisals of staff and follow career management e) Manage interpersonal conflicts c) Ensure capacity building among staff in relevant sectors

4.4*. Transparency* a) Ensure project records and documents (Flat files, beneficiary list, donation certificates, attendance sheets etc) are adequately prepared, compiled and filed according to ACTED procedures b) Ensure staff awareness of, and respect of, ACTED’s code of conduct and FLATS procedures

3.5. Security a) Ensure that each member of the project team is aware of security issues, policies, SOPs and they follow them accordingly c) In cooperation with the relevant Security Officer, monitor the local security situation and inform the Country Director or Area Coordinator and Country or Area Security Officer of developments through regular written reports; d) Contribute to the updating of the security guidelines in the project area of intervention;

5. External Relations a) Support, facilitate or undertake communication and liaison activities to actively consult and involve beneficiaries, key informants, actors, partners and stakeholders in all stages of project design and implementation b) Cultivate good relations with key humanitarian actors – local, national, and international partners, as well as UN agencies and private and public sector partners in RETS, through regular attendance at Weekly RETS Coordination Meetings c) Communicate with internet service providers to ensure expected quality for service for managed sites d) Ensure that at all times contact with beneficiaries is conducted in a sensitive and respectful manner e) Where relevant, liaise with donors and work closely with partners on project updates, site visits and other communication f) Identify opportunities to collaborate and coordinate efforts with other organizations to ensure our activities build upon – rather than replicate – the work of others

6. Quality Control a) Assess the activities undertaken and ensure efficient use of resources; b) Undertake regular field visits to provide technical guidance and supervision as well as regularly monitor the progress of project activities c) Ensure lessons learned are documented, shared and reflected in project planning and decision making d) Advise on, and assist with, project reviews conducted by AMEU e) Ensure quality control, analysis of added-value and impact, identification and capitalization on best practices and lessons learnt and provide relevant feedback for new project development f) Identify and analyse gaps, ACTED’s added value, synergies and opportunities in the areas the project(s) is / are implemented and pass relevant information to the N+1

7. Reporting a) Provide regular and timely updates on progress and challenges to supervisors and other team members b) Update Activity Info database for RETS Moldova c) Draft (internal) narrative reports and contribute to the development of financial reports through regular budgetary follow up. d) Contribute to drafting of (external) project progress reports, such as Situation Reports for the Refugee Emergency Telecommunications Sector in Moldova, ensuring the quality and accuracy of technical information provided

Expected skills and qualifications

  • Deep understanding of telecom concepts and computer networks principles
  • Significant project management experience, ideally in the ICT space.
  • Previous experience with international NGO
  • External representation skills
  • Ability to coordinate and manage a team
  • Teamwork and team building skills, capacity building skills
  • Strong oral and written communication skills, analytical skills
  • Ability to work efficiently under pressure


  • Salary defined by the ACTED salary grid depending on education level, expertise, security level and experience
  • Living allowance of 300 USD
  • Lodging and food provided in the ACTED Guesthouse / or housing allowance (depending on the contract lenght and country of assignement)
  • Flight tickets in and out + Visa taken in charge by ACTED
  • Provision of medical and repatriation insurances

How to apply

Send your application (resume and cover letter) to [email protected] Ref: PM Telecom/MOL

Please note that ACTED does not charge any fee at any stage of the recruitment process.

Noting that Closing date is 11-Aug-22