Operations & Customer Service Executive



The British Tourist Authority (BTA) is the national tourism agency and a non-departmental public body funded by the Department for Digital, Culture, Media & Sport (DCMS), and trades under the name of VisitBritain/VisitEngland (VB/VE). The British Tourist Authority is a global organisation with 280+ people based in 17 different countries and has a diverse culture.

The VisitBritain shop supports visitors to the UK by selling complimentary products for their trip, focusing on attractions and things to do whilst in the UK. The shop provides a valuable distribution channel for the industry and supports the wider VB operation by providing a revenue stream to fund tourism activity.


This role involves supervising the operational delivery and customer service for the VisitBritain’s online shops to ensure that all activities (Customer Service, Finance, Stock, and Warehouse Fulfilment) are performed accurately, to a high standard and in a timely manner whilst maximising sales and profit.

Manage workflow processes, monitoring progress on specific tasks and collaborating with projects. Provide resolution to operational problems whilst adhering to corporate competencies. Contribute insights into the strategic direction of the E-Commerce department based on understanding of ecommerce processes.

For a detailed job description and to apply for the role please navigate to


Important Information

In order to apply for this vacancy, you must complete an application form highlighting how you meet the criteria stipulated in the job description and person specification. If you have any question please email

[email protected]

The application window will close at 23:55 (UK Time) on Sunday 28 August 2022

To apply for this job please visit visitbritain.ciphr-irecruit.com.