Patient Service Rep

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

Primary Functions

• Provide a courteous, professional working environment
• Maintain effective communication with patients, coworkers, and supervisor
• Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
• Verify insurance and set eligibility dates in system
• Call and remind patients to bring missing information to their appointment
• Collect payments and patient-responsible balances
• Post charges to patient accounts
• Scan and import demographic and clinical documentation into patient charts
• Schedule appointments as needed
• Monitor patient schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Operate office equipment, i.e. fax, copier, computer, and credit card machine
• Provide copies of patient medical records as requested
• Contribute to the positive image of the front office operations
• Other responsibilities as assigned

Education And Experience

• High school diploma or equivalent is required

Knowledge, Skills, And Abilities

• Customer-friendly attitude Knowledge of ICD-10 and CPT codes
• Money and balancing skills
• Knowledge of bank deposits
• Good communication skills
• Ability to function effectively under stress
• Good evaluative judgment
• Computer literacy
• Ability to perform accurate data entry
• Ability to work well with people
• Ability to multi-task

Additional Qualifications

• Bilingual (English/Spanish/Creole) a plus.
• One year experience preferred.

RELATIONSHIP REPORTING

• Reports to the Center Manager

Physical Requirements

• Ability to sit and view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to handle and/or feel objects, tools, etc.
• Ability to frequently walk, stand, and reach with hands and arms
• Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
• Ability to occasionally lift and/or move up to 25 pounds
• Vision abilities must include vision, color vision, depth perception, and ability to adjust focus