Program Manager, Volunteer Cooperation Program

  • Contract
  • Amman Jordan
  • TBD USD / Year
  • Salary: TBD

World University Service of Canada

POSITION TITLE: Program Manager, VCP (Volunteer Cooperation Program)


REPORTS TO: VCP Director, Jordan Country Director

CONTRACT TERM: One year renewable


EXPECTED START DATE: September or October 2022

Are you an experienced international development manager? Do you believe in sustainable and inclusive changes to create a better world for youth? WUSC is currently looking for a Program Manager to lead our new Volunteer Cooperation Program in (Jordan)!


WUSC (World University Service of Canada) is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. WUSC currently works in 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately CAD $40 million. We have over 90 staff in our Ottawa office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada, the UK Department for International Development (DFID), the World Bank, the Asian Development Bank, and the African Development Bank.

Volunteering for development is one of the important ways in which WUSC pursues its mission. WUSC’s Volunteer Cooperation Program (VCP) has ambitious targets to mobilize hundreds of skilled Canadian volunteers each year to support partners in developing countries where we are working to advance gender equality and facilitate economic opportunities for poor and marginalized young people, especially young women and refugees. Overseas, our volunteers collaborate with a wide variety of partners, including enterprise and social enterprise development incubators, skills training centres, enterprises, women’s organizations, and youth groups. In Canada, WUSC works with institutions and individuals to identify, prepare, and support volunteers who travel overseas to support our partners for various durations of time. Our network in Canada also works with WUSC to raise awareness among Canadians to inspire greater action on global development issues. Our collective focus is on sustainable and inclusive changes to create a better world for youth.


Under the supervision of the Director VCP and the Jordan Country Director,the Program Manager will be responsible for implementing the Volunteer Cooperation Program in Jordan. He/she shall ensure the coordination of all VCP activities and is responsible for managing its human resources (employees and volunteers) and its material and financial resources. He/she shall represent the Program in dealings with different agencies and organizations and ensure linkages and synergies between the Program and the other WUSC projects and activities in the country. The Program Manager in Jordan is the main point of contact for the Program’s partners and volunteers. He/she is responsible for developing a solid network of partners – from public and private sectors, and civil society – to achieve the Program’s objectives. In carrying out this mandate, the Program Manager in Jordan will be supported by local country employees, including a senior program officer, a finance and administrative officer, a logistics and administrative assistant, a driver and one or more Program support volunteers. The Program Manager in Jordan may count on the support of colleagues from the region and teams in Canada for volunteer mobilization, financial management, training, sectoral analyses, and monitoring and evaluation.

In several countries, the Program Manager, will also serve as WUSC’s Country Director, a position that consists of representation of both VCP and non-VCP programming (see below for further details).

Responsibilities: As Program Manager in Jordan, you are in responsible for:

Program coordination

  • In collaboration with the Director, VCP and other colleagues in the region, design and implement the VCP Program in-country in a coherent and effective manner in relation to the country’s priorities and regional priorities.
  • Develop work plans, annual budgets and annual reports for the Program.
  • Manage the activities of the Senior Program Officer, partners and volunteers in relation to the planning, implementation, monitoring and evaluation of VCP programming in the country.
  • In collaboration with the Senior Program Officer and the Director, VCP, participate in studies, the analysis and strategic planning in sub-sectors concerning the implementation of the market systems development approach.
  • Ensure the delivery of the Program’s expected results in-country by establishing agreements with partners in partnership with the country director and through planning, activities monitoring and results reporting.
  • Manage the Program in accordance with the policies and procedures established by the Program and by WUSC, and in country office procedures.
  • In coordination with the country director, dealings with in-country governmental agencies, the Canadian government (Embassy, Global Affairs Canada), other funders and strategic partners in the country.
  • Meet annual targets with regards to the number of volunteers and expected person-days.
  • In collaboration with local partners, program support volunteers and the senior program officer implement procedures to support volunteers on their arrival and over the duration of their mandates, addressing aspects such as welcoming volunteers to the country, housing, security, living and working conditions, end of contract issues and emergency medical evacuations, with due consideration for how conditions may affect women and men differently.
  • In close collaboration with the Senior Program Officer and the Volunteer Mobilization Team Canada, participate in the recruitment and mobilization of Canadian volunteers.
  • With the support of the Senior Program Officer, coordinate the recruitment process for Global South volunteers (with said process to include the signing of contracts and volunteer mobilization).
  • Organize appropriate training/orientation sessions, taking into account the specifics of each mandate, in preparation for the arrival of volunteers.
  • Support program personnel, partners and volunteers in the development of their intercultural skills and, if necessary, organize training.
  • Coordinate the identification and securing of additional funding resources to support Program partners’ programming.
  • Support the implementation of the VCP program’s approach to improve organizational performance, advocate for gender equality, and implement more sustainable, innovative, and inclusive initiatives and services for poor and marginalized young women. Mobilize staff, volunteers and Program partners with regards to 1) the documenting of results and good practices and 2) the generation of content and knowledge, with the goal of the communication and dissemination thereof, both internally and externally.
  • With the support of the Gender Equality and Social Inclusion Advisor (GESI), volunteers and partners, integrate or ensure the integration of Gender Equality concerns in all Program activities; organize training sessions, if necessary.
  • With the support of the results-based management (RBM) specialist (possibly a volunteer), integrate or ensure the integration of RBM in activity planning and reporting of results; organize training, if necessary.

Management and administration

  • Ensure personnel management in the country, by supervising recruitment, training and performance reviews, in accordance with current policies and practices.
  • In collaboration with the Director VCP, the Finance Portfolio Manager for the VCP Program in Canada, and with the support of the Finance & Administration Officer, plan and manage financial and material resources in accordance with Program guidelines and the policies and procedures of WUSC both HQ and at the country level.
  • Produce budgets and ensure budget monitoring.
  • Authorize Program expenditures, sign or co-sign cheques and approve the required financial reports.
  • Under the supervision of the Country Director, ensure that the emergency and security procedures established by WUSC with respect to volunteers and Program personnel are implemented, updated and enforced.



  • A university degree in a relevant discipline (international development, economic development, business development or development studies) or equivalent years of professional experience.

Experience & Competencies

  • 5-7 years of experience in managing development cooperation programs.
  • Two years of experience in coordinating intercultural teams and experience in volunteer management is an asset.
  • Experience in needs analysis, capacity building and training.
  • Experience in personnel management.
  • Experience in budget development and budget management.
  • Experience in project development and project management.
  • Work experience in an intercultural context.
  • Excellent communications and representation skills.
  • Excellent organizational and time management skills.
  • Exceptional interpersonal skills.
  • Knowledge of national development strategies, particularly in relation to the economic sector, businesses, entrepreneurship, employability, and vocational and technical training.
  • An entrepreneurial spirit.
  • Proficiency with information technologies and computer skills (Word, Excel, the Internet, etc.) and familiarity with Google Drive and Gmail an asset.
  • Knowledge of the economic development sector.
  • Adherence to the Gender Equality approach and the values of social inclusion.
  • Knowledge of Results-Based Management.
  • Excellent written and verbal communication skills in English.
  • Curious, enthusiastic and willing to innovate and adapt.


  • Complete fluency in English is required.


Join Us. Our work is important, cutting-edge, and fast-paced. We encourage curiosity, innovation, and flexibility. And we provide a phenomenal learning experience.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

The WUSC office is centrally-located in Amman – Shmeisani . We offer competitive benefits, four weeks of annual leave (for full-time employees), safe and healthy working conditions, and fair compensation.


WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check where appropriate.

WUSC is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Only those candidates selected for an interview will be contacted. No telephone calls please.

How to apply

If you are interested in this position, please apply here through our website!

Closing date: 9/5/2022