Program Officer, Listening Post Collective

Internews Network


We are seeking a highly motivated and experienced Program Officer to manage Listening Post Collective’s (LPC’s) Civic Media Playbook and the growing Collective of individuals using our resources and tools. LPC’s Civic Media Playbook is a free, self-paced online course that guides users as they launch their own civic media projects. The Collective is a group of people and projects dedicated to creating news and information solutions that help communities thrive. Our members are guided by LPC’s Civic Media Playbook, learn from peers, and receive mentorship and funding to develop their ideas. The Program Officer will be responsible for supporting Civic Media Playbook users, driving user engagement, managing the Civic Media Playbook LMS platform, connecting users to additional resources, managing micro-grants, and promoting peer-to-peer learning.

Under the supervision of the Director for US Programs, this position performs high-level tasks and directly manages the Collective and Playbook with fiscal oversight of the program. This role will manage grants associated with the Collective and Playbook programming, including tracking deliverables, leading reporting, working closely with a Program Associate, and engaging business management staff as needed. In addition, the Program Officer supports other programs within the Listening Post Collective as needed.


Internews has US offices in Arcata, CA and Washington, DC which support a hybrid workforce with staff working remotely, fully in-office, or partially remote. This is a remote-based role, and candidates based anywhere in the US will be considered.

Applications will be reviewed on a rolling basis, so candidates are encouraged to apply soon.

This is a limited-duration position, with an expected end date in December 2023. This position may be extended, contingent upon the availability of funding.


We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations, and socioeconomic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

DAY-TO-DAY TASKS will include:

Civic Media Playbook and Collective

  • Manage LPC’s Civic Media Playbook and growing Collective of users within our Learning Management System (LMS).
  • Cultivate and grow the community of Collective members through regular engagement activities such as peer-to-peer learning opportunities, newsletters, webinars, feedback on assignments, and personal outreach.
  • Manage upkeep of the LPC Civic Media Playbook on our LMS, including reviewing modules, identifying opportunities to add content or tools, and ensuring smooth functionality of the Playbook. Provide back-end management and implement social media campaigns to promote the Civic Media PLaybook and increase the number of users accessing our resources.
  • Create and implement an outreach plan to build local relationships in priority communities and line up Civic Media Playbook partnerships.
  • Promote, distribute, and track the impact of our Civic Media Playbook micro-grants.
  • Act as a liaison between the users and the LMS development team, providing feedback and suggestions for improvement.

Listening Post Collective

  • Assist the US Programs Director, Senior Program Advisor, and Business Manager with project oversight, including financial tracking and progress towards program deliverables.
  • Develop and monitor the portfolio’s micro-grants and contracts.
  • Prepare proposals, reports, and budgets, including text editing of proposals.
  • Contribute to internal tracking systems to report Monitoring, Evaluation, Research, and Learning (MERL) data according to the project and organizational tracking and reporting systems as required by project agreements and LPC standards.
  • Support partners and Internews’ Americas MERL staff in data collection and reporting.
  • Prepare correspondence and reports from conferences and discussion panels.
  • Create and implement a strategy for improved communications on program activities and accomplishments.
  • Carry out research as assigned and in support of ongoing projects and new initiatives.
  • Represent LPC and Internews at conferences and events, with funders and with policy experts.
  • In all duties, an understanding of and demonstrated commitment to upholding Internews’ Core Values.



  • University degree OR equivalent lived/professional experience.
  • Minimum five years’ relevant prior work experience.
  • Up to five years’ experience in journalism, community organizing, civic media or NGO sectors.
  • Native-level proficiency in English (written and spoken).
  • Proficiency in Microsoft Office.
  • Strong writing skills and proven text-editing proficiency.
  • Strong analytical skills: ability to define, communicate, and resolve complex problems.
  • Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
  • Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
  • Proven ability to operate in a multicultural and remote work environment.
  • Proven ability to work both independently and as an effective team member.
  • Flexibility to work outside traditional office hours as required.


Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.

  • Strong understanding of learning management systems and e-learning platforms.
  • Excellent communication and interpersonal skills, with the ability to build relationships with Collective members from diverse backgrounds and communities.
  • Proven experience in driving user engagement and growth in an online community; strong social media aptitude.
  • Ability to analyze data and make data-driven decisions to improve community performance.
  • Passion for learning and education, with a strong desire to make a positive impact on civic media landscape.
  • Experience administering microgrants or evaluating proposals.
  • Experience with graphic design software.
  • Experience with event planning and/or arranging logistics.
  • Experience preparing expense reports and budgets.
  • Spanish language proficiency.

The annual salary range for this position is US $70,100 – US $87,600.

How to apply

To apply, please submit CV and optionally a cover letter via our Careers page.

Deadline: 13 Apr 2023