Protection Coordinator

  • Contract
  • Remote
  • TBD USD / Year
  • Salary: TBD

International Organization for Migration

Position Title: Protection Coordinator

Duty Station: Ferizaj, Kosovo (Ref: UNSC Res.1244 (1999))

Classification: Professional Staff, Grade P3

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 26 September 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


The International Organization for Migration (IOM), the United Nations (UN) Migration Agency, is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all and it does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. As part of its activities in Kosovo, IOM assists in providing humanitarian assistance and protection-sensitive responses to migrants.

Under the direct supervision of the Chief of Mission (CoM) of IOM Kosovo and with the thematic support from the relevant units in IOM’s Regional Office (RO) for Eastern and South Eastern Europe and Central Asia and Headquarters (HQ), the Protection Coordinator will be responsible and accountable for managing and overseeing protection portfolio of IOM programmes in Kosovo.

Core Functions / Responsibilities:

  1. Manage, coordinate, prioritize and oversee protection activities for migrants accommodated at Camp Liya (Bondsteel).
  2. Provide technical and programmatic advice, guidance and expertise to partners and team members on protection related matters, including protection mainstreaming, protection principles, child protection, Accountability to Affected Populations (AAP), Gender-based Violence (GBV) prevention and response, Prevention of Sexual Exploitation and Abuse. (PSEA).
  3. Manage the response for persons with specific needs and vulnerabilities, including unaccompanied and separated children. Ensure the development and implementation of early identification procedures, referral pathways, trends analysis and risk mitigation.
  4. Develop, establish, and ensure the continual review and adaptation, as well as satisfactory implementation of Standard Operating Procedures (SOPs) and other tools for protection casework, Mental Health, and Psychosocial Support (MHPSS) activities, and community engagement strategies.
  5. Manage and oversee protection monitoring and response at the site, including the implementation of projects through civil society partners.
  6. Manage and supervise the work of Protection Team; MHPSS Teams; and Child ProtectionSpecialists for providing inter alia informal coaching services, and tailored assistance to vulnerable groups.
  7. Develop and provide training to the staff and partners on protection, child protection, GBV, PSEA, and related topics.
  8. Ensure access to information through diverse channels, and oversee messaging and communications, information desks and coordination with interagency partners.
  9. Manage and assess inter-agency complaints and feedback mechanisms.
  10. Ensure PSEA, child safeguarding and AAP mechanisms are functional and accessible, andthat all IOM and partner staff are trained on appropriate reporting and complaints and feedback mechanisms.
  11. Establish, strengthen, and maintain effective liaison with relevant stakeholders such as Department of Defense (DOD), Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM), United Nations Children’s Fund (UNICEF), United Nations High Commissioner for Refugees (UNHCR), etc.) on Protection-related matters.
  12. Liaise with, and provide technical and programmatic advice, guidance, and recommendations to relevant IOM and interagency partner teams on protection, including in relation to NFIs, operations, education, Camp Coordination and Camp Management (CCCM), shelter and Water, Sanitation and Hygiene (WASH).
  13. Prepare and consolidate weekly and interim reports on protection activities, challenges, and recommendations.
  14. Represent IOM at interagency meetings and for a related to protection.
  15. Ensure the provision of administrative and logistical support to meet programme needs, including procurement and tracking of programme items/stock.
  16. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Psychology, Sociology, Political Science, Public Administration Management, Anthropology Work, or a related field from an accredited academic institution with five years of relevant professional experience; or
  • University degree in the above fields with seven years of relevant professional experience.


  • Experience working with at-risk community members, migrants, persons with different cultural background;
  • Experience in liaising with governmental and diplomatic authorities as well as with international institutions;
  • Experience in working in a multi-cultural environment; and,
  • Experience in team management and coordination;


  • Excellent knowledge and skills in MHPSS programming resilience, psychosocial support,community-based activities, development, and mobilization, especially in an humanitarian context;
  • Proven organizational, facilitation, communication, writing and presentations skills;
  • Excellent work ethics and have commitment to humanitarian principles;
  • Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds;
  • Knowledge and experience in facilitating training and developing curricula;
  • Proficient in MS Office applications;
  • Knowledge of spreadsheet and database packages, experience in handling of web-based management systems;
  • Knowledge of Protection principles and IOM policies and procedures;
  • Commitment to help persons of concern and willingness to cooperate with counterparts;
  • Good analytical skills; and,
  • Sound interpersonal and communication skills in a multi-cultural setting.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications HERE, via PRISM, IOM e-Recruitment system, by 26 September 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2022 304 Protection Coordinator (P3) Ferizaj, Kosovo (Ref: UNSC Res.1244 (1999)) (57759697) Released

Posting: Posting NC57759698 (57759698) Released

Closing date: 26-Sep-22