Quality Assurance Specialist

Location: Edinburgh We give you a world of potential We currently have a fantastic opportunity for a talented and nurturing Quality & Performance Manager to join our Global Technical Support (GTS) team in Edinburgh. Our GTS team was set up 4 years ago and is continuing to grow as we implement new products, work to improve the way we do things and focus on career progression for our employees. This is an amazing opportunity for somebody who has a real passion for training & development, diversity, and the health & wellbeing of our employees. You will work as part of the GTS Leadership Team, meaning that you will be involved in the wider strategic decisions being made within the department. This position will be a hybrid office/home role, meaning that we are looking for an individual who is able to work in the centre of Edinburgh. A role you will love As our Quality & Performance Manager, you will work closely with the department leaders to ensure we have an organisational strategy to deliver excellence and loyalty across the department. You will manage a team of experienced technical trainers and Quality Assurance Coaches to help them reach their own potential and thus, provide the best possible experience for our teams where they can learn and continue to grow. Diversity & Inclusion is a hot topic in this team, and you will be tasked with working alongside our Change & Community team, and the wider community to develop strategies focused on diversifying our teams and culture, and ensuring that GTS are set up to accommodate individuals with a range of desires in their career. You will work with the GTS leadership team to develop training methods and promote an environment of continuous learning, continuous improvement, and Agile culture. This is a unique opportunity to make a significant impact on these teams of employees. Other key responsibilities include: Develop and implement a quality and performance strategy to deliver excellence and loyalty across the department Manage relationships with external training vendors Monitor and evaluate training program’s effectiveness and success Overall accountability of the departments training budget Maintain a keen understanding of training trends, developments, and best practices Manage QA Assessment and coaching and link this to people’s development plans Manage and develop our Performance & Incentive scheme What will you bring to the role? We are looking for you to have a true passion for coaching & development, people, and training. Relationship building, and management is key to success. You’ll have a track record building and sustaining positive and collaborative relationships with a variety of teams, business stakeholders, and external vendors at all levels. We are looking for you to have a breadth of understanding of departments needs and dynamics, so that you can identify strengths and develop opportunities within processes/programs as needed, whilst nurturing diverse teams to exceptional performance. Other key skills required: Excellent planning, communication, organisation, and leadership skills Commitment to quality and attention to detail Flexible approach to working day and environment Pragmatic and collaborative approach Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.) A good knowledge of methodologies of quality assurance and standards This is a truly fantastic opportunity for a motivated individual to join a team where your voice will be heard, and you can make a change. Training, coaching, health, and well-being for our employees is at the heart of our plans as we grow and develop, and we are looking for somebody who is passionate and driven to deliver on the same initiatives. A company to be proud of Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. Rewards designed for you Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares. Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. Save for Your Future. We will support you along your retirement savings journey. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops. Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisitioncomputershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Covid-secure We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.