• Contract
  • Remote
  • TBD USD / Year
  • Salary: TBD

Mercy Corps

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team (Program / Department Summary)

Global Procurement and Logistics (GPL) provides support to Mercy Corps’ HQ and field operations in the areas of procurement and sourcing, compliance with internal policies and procedures, and enablement of the FP3/HP3/HP3E policies by leveraging industry best practices and platforms such as SAP Ariba. “Source to Pay” (S2P), is a project team within GPL, responsible for leading and coordinating implementation of the SAP Ariba Sourcing, Contracting and Procurement solution, known internally as “ProSource”

The Position (General Position Summary)

The S2P Application Administrator is responsible for supporting key projects and process improvement initiatives for Mercy Corps’ GPL group, ProSource, and as the system relates to Mercy Corps’ other core business systems. In coordination with GPL, Information Technology (IT) and Finance departments, the S2P Application Administrator is responsible for the smooth functioning of the ProSource system using global standards while supporting country requirements, including ongoing daily performance/reliability, release testing, interdepartmental support, Integrations and other system related issues.

Essential Responsibilities

Global Procurement System (ProSource)

  • Manage the prioritization process for system related requests and ongoing administration to ensure strategic business objectives are met and risk is managed.
  • Research, recommend, develop and test system functionality as needed to meet business requirements. Analyze current tools, processes or data structures and make recommendations for improvement or simplification. Provide on-going support to GPL and S2P team members in support of stated goals for efficient transaction processing, report development, and data management.
  • Manage the ProSource Support Strategy and monitor the overall usage of the Procurement Systems Help Desk. Collaborate with users, GPL, Finance, vendors and IT to troubleshoot and resolve procurement system issues and document resolution steps. In coordination with IT, manage the migration of significant release functionality (e.g. mostly configuration changes), upgrades and enhancements for all assigned system environments, including testing, documentation and end user acceptance.
  • Ensure user support coverage in accordance with the agreed Service Level Agreement (SLA) and perform or oversee system administration functions including user set-up, roles and permission management and other configurations.
  • Support ProSource-related system projects in coordination with GPL business requirements and SLAs, as defined by agreed project objectives including business requirements, timelines and budget. Work with internal and external stakeholders to develop project charters, implementation plans, budgets and resource plans to deliver system and process enhancements.
  • Understand stakeholders’ needs by engaging in user interviews, conducting secondary research, and soliciting guidance from GPL team, finance teams, HQ teams, and field teams.
  • Managing SAP Ariba master data and any master data related issues, ensuring continuous improvement by flagging automation opportunities and working with the business process architect & project manager to actualize these improvements.
  • Assist in translating requirements and use cases into test conditions and expected results for product and user acceptance testing.

Country Procurement and Financial Systems

  • Oversee the country procurement report development, testing, access and distribution processes, ensuring that timely, accurate and meaningful reports are available to GPL and country teams.
  • In coordination with IT, research, recommend, develop and test new reporting methodologies, including business intelligence tools, as needed to meet business requirements.

Mercy Corps Business Systems

  • Represent GPL in the Enterprise Data Governance (EDG) team meetings. Provide guidance to management regarding long-term system objectives as they relate to organizational goals.
  • Serve as a consultant, stakeholder representative and/or project team member on other project teams implementing related system projects. Ensure efficient integrations and common data management while working closely with project and development teams.
  • Control ProSource user account management and scheduled jobs, and support other ProSource application administrator processes.
  • Design and implement monitoring tools and analytics to ensure ProSource use compliance and efficiency

Supervisory Responsibility



Reports Directly To: Business Process Architect.

Works Directly With: GPL, FCSU, Information Technology, Corporate Finance, International Finance, Mercy Corps Europe’ Finance Department, cross-operations departments including People and Strategy, Monitoring and Evaluation, Country offices, etc.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • BA/S or equivalent in business administration, Operations/Logistics or related field is required
  • 5 years of experience in business systems analysis, process design and systems integrations.
  • Demonstrated knowledge and understanding of rules and regulations governing procurement for grants from US Government and other agencies is preferred.
  • Strong understanding of SAP Ariba reporting, data and integration platform, including direct work experience using, supporting and extending Ariba functionality.
  • Strong Microsoft Office products skills
  • Previous work creating and managing documentation on collaboration platforms such as G-Suite, SharePoint, etc.

Success Factors

  • Attention to and comprehension of procurement, accounting and reporting systems and processes, from beginning to end.
  • Systems-thinking. Superior analytical skills. Excels at both defining and solving problems, big and small. Prone to inquiry, investigation, and documentation.
  • Ability to establish and meet deadlines and work independently and cooperatively with team members.
  • Proven ability to synthesize and analyze information and document and communicate results.
  • Able to work independently and collaboratively with multi-disciplinary teams.
  • Enterprising and able to work with some level of ambiguity
  • Effective verbal and written communication with both financial and non-financial audiences. Ability to communicate technical concepts to technical and non-technical audiences.
  • Quickly understands business issues and data challenges at both user and organizational levels.
  • Communicates clearly and concisely.
  • Positive attitude, strong work ethic and high integrity.
  • Conceptualizes and designs new processes for practical applications.
  • Adept at making complex matters simple for others to understand.
  • Strong commitment to teamwork and accountability.
  • Identifies how changes will impact current processes and pave paths for future processes.

The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, and make effective communication a priority in all situations. Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized and innovative. They should also demonstrate proud workmanship, good communication, and collaboration skills.

Living Conditions / Environmental Conditions

This position can be located anywhere worldwide

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How to apply

Closing date: 19-Oct-22