Service Designer – Innovation

**Service Designer – Innovation Hub Location: London (hybrid role working between home and office) Contract type: 12-month fixed term contract Hours per week: 35 Salary: Up to £43,894 per annum dependent on experience (inclusive of Inner London Weighting allowance and market supplement)

About this opportunity**

We have an exciting opportunity to join a leading international humanitarian organisation, embedding and improving service design at the British Red Cross.

Ensuring that users are at the heart of our design and development process, we are looking for a Service Designer to join the Innovation hub, to help better support people in crisis.

As more teams have trust in our ways of working, momentum has been building at all levels of the organisation for Service Design.

What you will be doi ng

You will work closely with service teams across the organisation to continuously improve end-to-end journeys as well as designing new, strategically aligned services.

You will have the opportunity to work on a breadth of projects that solve problems holistically, working collaboratively with people from a variety of different backgrounds and disciplines. All the time supported by an immediate and wider team of highly passionate, skilled and friendly people who help create the space to make change happen.

As part of a growing community of designers, you will champion our user-centric design approach; ensuring users are at the heart of our design and development process.

You will also have the opportunity to coach and upskill teams in Service Design methods to embed Service Design across the organisation.

What we are looking for

• You are passionate about using innovation and service design to drive change in the charity sector
• You are an experienced service designer, with a proven record of improving end-to-end user journeys across both digital and offline channels
• You will be user focused with sound experience of user research – both quantitative and qualitative methods
• You can use user insight and evidence to identify opportunities for improvement and efficiency within services
• You are naturally curious, always on the lookout for new ideas and ways to improve processes, products and services
• You are a people person and enjoy making new connections.
• You know how to engage and can passionately champion and communicate ideas and new concepts
• You have experience in demonstrating the value of service design to a range of stakeholders
• You have knowledge of a range of innovation tools and methodologies (e.g. design thinking, rapid prototyping and agile delivery)

(Please read the full Role Profile/ Job Description for more information about this vacancy including responsibilities and full person specification)

Closing date for applications is (23:59), Sunday the 4th of September 2022 with interviews anticipated to be held week commencing 12th of September.

We offer a wide range of staff benefits, including:

• 36 days holiday (inclusive of bank holidays)
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Genuine investment in your development

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

Diversity is something we celebrate and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis