Social Worker Site Supervisor

Job Location

Civic Center Residence – San Francisco, CA

Position Type

Full Time

Job Shift

Day

Description

Job Title: Social Worker Site Supervisor

Department: Tenant and Community Services

Employment Status: Full-Time;Exempt

Pay Range: $82,700 – $87,300/year

Location: 44 McAllister St, San Francisco, CA 94102

Schedule: 4 days onsite, 1 day remote – to be negotiated with Supervisor

8:30am-5:00pm on Monday, other days can be 8:30-5pm, 9am-5:30pm

Summary

Under the general direction of the Support Services Manager, the Social Worker Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers. The Social Worker Site Supervisor is also responsible for the supervision of off-site Social Workers.

Essential Duties:

• Deliver support services programs for tenants with a lens of cultural humility
• Supervise on and off-site Social Work Staff, including hiring, orienting, and training new staff.
• Manage a caseload of individuals, conducting comprehensive intakes and assessments.
• Regularly outreach to assigned tenants, including home visits, to identify and address their needs, such as medical, mental health, and substance use.
• Provide trauma-informed case management, supportive counseling, crisis intervention, and conflict resolution.
• Provide housing stabilization, retention and eviction prevention services.
• Provide tenants with family focused information and referrals to off-site service providers in the community.
• Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community-based resources.
• Provide crisis intervention, conflict resolution.
• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
• Organize and facilitate community-building activities, including produce drops, cultural celebrations, social events, workshops, and informational sessions.
• Serve as a liaison/advocate for tenants with Property Management and off-site service providers, attending weekly meetings with assigned Property Management staff and regularly scheduled meetings.
• Develop relationships with outside service providers and attend monthly off-site community meetings as assigned.
• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
• Ensure compliance with all mandated reporting requirements, HIPAA, PHI policies and procedures, and maintain accurate records using TNDC’s CIRCE electronic database and SF City and County Clarity ONE System.
• Participate in processing all intakes for targeted DPH, MHSA, and S+C referrals through San Francisco’s Coordinated Entry System in partnership with TNDC’s Property Management.
• Carry and promptly respond to cell phone calls daily and after regular business hours.
• Perform other duties as assigned.

Qualifications

Key Skills:

• Demonstrate knowledge of and sensitivity regarding issues faced by unhoused individuals
• Exhibit strong analytical skills.
• Demonstrate capacity to work with culturally diverse, low-income populations.
• Ability to uphold strict confidentiality standards.
• Effective leadership qualities.
• Ability to manage simultaneous tasks to prioritize competing demands
• Attention to detail.
• Provide effective crisis intervention practices.
• Collaborative approach within a multi-disciplinary service team.
• Ability to identify issues related to substance abuse and mental health.
• Demonstrated ability to work as a team.
• Excellent problem-solving skills that demonstrate initiative and creativity
• Clear and effective communication skills.
• Computer proficiency in Microsoft Word.

Minimum Qualifications:

• Bachelor’s degree combined with 3-5 years of relevant professional experience.
• Bi-lingual: Spanish/English
• Two years of experience working with individuals with low-income in a social service setting.
• Two years of experience working with families and/or elderly populations
• One year of experience providing supervision and oversight to staff
• Two years of experience providing direct services to individuals with substance use, mental health issues, and/or co-occurring disorders, including linking them to necessary agencies.
• DOJ Livescan upon hire
• TB test upon hire or proof of TB test within the year

Preferred Qualifications:

• Masters Degree in Social Work or a related field.
• Experience working in a Permanent Supportive Housing setting.
• Experience providing housing stabilization, housing retention, and eviction prevention services
• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.