Specialist, Online Experience

Contract of 12 months

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

Our expectations

Want the unique experience of accelerating the growth of an evolving, dynamic, as well as increasingly visible and impactful part of Lowe’s Canada? We are looking for an exceptional individual who will play a key role in driving the long-term revenue and profit growth of Lowe’s Canada’s online businesses.

As Specialist, Online Category Experience, you will work with and support the Online Category Experience team to use customer data and competitive benchmarking to improve the online experience by modifying product finding methods, landing pages, and product detail pages. This work will result in improved customer and associate satisfaction, increased traffic and sales, and a higher conversion rate.

We are looking for an ambitious, dynamic, growth-oriented, self-motivated individual who will re-define the trajectory of this critical strategic objective for Lowe’s Canada. If this is you, please read on to learn more!

Your role

• Analyze and leverage customer data, site behaviours, pre/post-transaction data, and competitive benchmarking to identify opportunities to improve the online customer experience
• Analyze customer information to identify the most significant opportunities to improve the customer experience within assigned categories
• Analyze and improve taxonomy, purchase path (search and navigation), digital content, Search Engine Optimization (SEO), and post-transaction results
• Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends

The Qualifications We Are Looking For

• Bachelor’s Degree in business, marketing, finance, or a related field
• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and proficiency with the Microsoft Office Suite
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Demonstrated ability to manage multiple projects, including prioritization, planning, and task delegation
• Exceptional communication skills
• Flexibility and ability to perform in a fast-paced, changing environment

Your benefits of working for Lowe’s Canada:

By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as Starbucks and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
• Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
• Flexible hours and remote working
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

The masculine generic is used without discrimination and only in order to simplify the text. Lowe’s Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.