Systems Learning Advisor I

Job Summary:

The Systems Learning Advisor is responsible for ensuring that staff can effectively navigate the business processes, forms, and fields of supply chain management systems and technology. S/he will support the development, communication and education of supply chain policies and procedures, guidance documents, and learning for all supply chain systems. This person is responsible for ensuring that all learning materials and events, as well as other support documentation feeds back into the established best practices within the Global Supply Chain Management Unit.

This position requires an analytical and creative individual who can work with varying domestic and international stakeholders.

Job Responsibilities:

1. In coordination with the Insight ERP Project Management team, GSCM Learning Advisor, and Systems and Performance (S&P) unit, support the deployment of new supply chain systems including but not limited to CRS’ ERP system (internally called Insight), vehicle management system, SCM ICT4D solutions, and standards, SCM data analytics solution etc. After deployment, in collaboration with the S&P unit, support the stabilization and optimization of current systems. This includes but is not limited to:

   1. Support the smooth implementation of new or updated supply chain management systems by creating new learning materials, including webinars, face-to-face or virtual training events, tools, templates, and guidance documents Support facilitation of events as needed
   2. After implementation, enable end users to fully understand how to transact in the system , create robust and accurate reports, and make evidence-based decisions based on the system’s data.
   3. Collaborate with Regional Implementation Advisors to understand the needs of end users and operational contexts.
   4. Provide subject matter expertise in relation to how the systems effect our policies, procedures, processes, and other existing guidance materials and work with the Knowledge Management Advisor and Learning Advisor to ensure all existing and new material aligns with new system behavior and requirements.
   5. Coordinate with the Master Data Management team, Knowledge Management Advisor, Internal Audit, Supply Chain Regional Technical Advisors and Regional Implementation Advisors, and CPs to address any findings related to supply chain processes and system usage and develop strategies for reinforcing user adoption
   6. Implement CRS Knowledge Management and Learning (KML) best practices to improve system learning and adoption.

2. Responsible for keeping all learning, guidance, and communication materials updated as systems evolve. Ensure updated materials are uploaded to SharePoint and translations are up to date (in line with KML’s translation approach). Work with the Communications Specialist to ensure that staff are aware of learning opportunities and materials.

   1. Support S&P team to ensure their materials (including dashboards) comply with KML best practices and branding and aesthetic standards.

3. In alignment with the GSCM Learning Advisor’s learning strategy, create onboarding materials to help new staff (or existing staff in new roles: promotions, TDYs, and other internal staff movements) understand how to properly use supply chain systems and technology, and monitor and evaluate effectiveness of systems learning.

4. In collaboration with subject matter experts, provide technical advice and support to HQ, regional, and country program staff on how to solve system issues and use the system to its full advantage.

5. Embed onto S&P team, joining weekly meetings and staying up to date with team business and priorities.

6. Provide input and system insight during creation and maintenance of foundational documents including (but not limited to) standard operating procedures, process flows, policies, and handbook, ensuring system details and steps are fully incorporated as needed.

7. Other duties as assigned.

Typical Background, Experience & Requirements:

Education and Experience

• Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, International Development, Human Resources, Education, Organizational Psychology, or related discipline or equivalent professional experience required. Master’s degree or equivalent professional experience preferred.
• Five years ’experience in training (face-to-face, and virtual) or adult learning. Some experience in a developing country context required, preferably at least 3 years.
• At least two years of experience in systems implementation, especially ERP, and preferably related to supply chain management
• Proficient in MS Office packages (Excel, Word, PowerPoint), Teams, PowerBI, Articulate, and SharePoint.
• Proficiency in Oracle cloud highly desired

Personal Skills

• Strong and clear communication, presentation, facilitation, training, mentoring, and coaching skills
• Excellent interpersonal, written and oral communication skills
• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision
• Strong strategic, analytical, organizational, and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Proven ability to work with cross-functional teams across various time zones (i.e. Africa, Europe/Middle East, Asia, Americas)
• Ethical conduct in accordance with recognized professional and organizational codes of ethics
• Proactive, resourceful and results oriented.
• Ability to be effective with minimal supervision

Required Language Skills: English

Desired Language Skills: French, Spanish, or Arabic

Travel Required (up to 25%)

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Serves with Integrity
• Models Accountability and Stewardship
• Builds Relationships
• Develops Talent
• Seeks Continuous Improvement and Innovation
• Applies a Strategic Mindset

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Equal Opportunity Employer

[1] Information and Communication Technology for Development

QUALIFICATIONS

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer. (For all US and International positions)