Volunteer Management Transformation Officer – Northern Ireland

British Red Cross

**Volunteer Management Transformation Officer – Northern Ireland Location: Northern Ireland (hybrid role working between home and office, with occasional travel required within the region) Contract Type: 12-month fixed term contract Hours per week: 35 Salary: £23,377 per annum

Can you rapidly deliver a step change in the quality of the volunteer management within the service?

About this opportunity…**

The British Red Cross has a fantastic new opportunity for a Volunteer Management Transformation Officer to join our Crisis and Emergency Response team where you will be responsible for the development of a higher quality day-to-day volunteer experience, to significantly improve retention, motivation and satisfaction and deliver the best possible outcome for our volunteers.

You will work collaboratively with Volunteer Mobilisation to design and embed new volunteer management quality standards and ensure staff volunteer managers have the skills to successfully manage volunteers, taking a co-production approach with service volunteers and engagement with relevant stakeholders to share learning across the organisation.

You will shape a staff development plan to nurture skills, knowledge and confidence and to embed volunteer management quality standards as set by Volunteer Mobilisation, including reviewing staff job descriptions to ensure appropriate volunteer management responsibilities and skills are incorporated and recruited to, with the capacity to deliver.

Please note that this role will cover the Northern Ireland region, and will involve hybrid working between home and a British Red Cross office located within this region, therefore candidates should consider their proximity to the location when applying for this vacancy.

Say hello to the team…

The Health and Local Crisis Response service (HLCR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

Diversity is something we celebrate

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

This role may be for you if…

  • You have experience of engaging, advising and negotiating with stakeholders within a changing and ambiguous environment
  • You are confident designing and implementing processes that will streamline the volunteer journey
  • You are data savvy, with experience of creating and using data and insight, sharing this with stakeholder and using it to inform the work of colleagues
  • You can demonstrate knowledge of volunteer management in a service delivery context and you are a collaborator, able to build positive relationships with colleagues, including volunteers
  • You are confident producing resource plans and applying and operationalising strategy
  • You can demonstrate excellent planning skills, managing multiple projects and stakeholders and applying governance effectively to attain outcomes
  • You have an analytical mind, and have applied knowledge of metrics used in service delivery to measure performance
  • You communicate in a clear and engaging way, keeping people informed in the right way at the right time and you’re able to listen as much as speak, making the complex easy to understand

(Please read the full Role Profile/ Job Description for more information about this vacancy including responsibilities and full person specification and refer to the ‘Additional Information’ attached for support completing your application)

Closing date for applications is (23:59), Monday 18th of July 2022 with interviews anticipated to be held week commencing 25th of July.

We offer a wide range of staff benefits, including:

  • 36 days holiday (inclusive of bank holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
  • Genuine investment in your development

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

Diversity is something we celebrate and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

How to apply


Noting that Closing date is 20-Jul-22