VP, DIGITAL PRODUCT MANAGMENT

Title: Vice President, Digital Product Management

Department: Strategic Technology

Reports To: Chief Digital & Technology Officer

Supervises: Product Management Lead, Product Designer

Job Classification: Full-time, Exempt

Location: Mississippi, Louisiana, Tennessee, Arkansas, Alabama

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at www.hopecu.org.

About The Role

We are seeking an experienced Vice President of Digital Product Management to lead our digital product strategy and execution. The ideal candidate will possess a deep experience in understanding user needs and wants, demonstrate empathy for internal users and external members, and have strong technical acumen to map requirements to technology solutions. This role requires exceptional communication skills to engage with all levels of management and the ability to facilitate value quantification for prioritization and measurement in a cross-functional setting.

Responsibilities

• Lead the digital product management team, fostering a collaborative and innovative environment.
• Develop and execute the digital product strategy, aligning with the organization’s mission and goals.
• Have a bias towards adoption, ensure that the technology capabilities are used by internal and external users to create value/solve business problems
• Understand and differentiate between user needs and wants to create impactful digital products.
• Demonstrate empathy for internal users and external members, ensuring their perspectives are integrated into product development.
• Translate business requirements to technical requirements, working closely with engineering teams.
• Effectively communicate product vision, roadmap, and progress to executive stakeholders, board members, and cross-functional teams.
• Drive value quantification to prioritize features/roll out and measure their impact on the organization.
• Act as a bridge between business units, technology teams, and external customers, ensuring alignment and effective communication across all stakeholders.
• Advocate for user-centric design principles that prioritize empathy, inclusivity, and accessibility throughout the product lifecycle.
• Foster a culture of empathy within the product team, encouraging deep understanding of user needs and preferences to deliver products that exceed expectations.
• Stay updated on industry trends and emerging technologies, incorporating best practices into the digital product strategy.
• Excellent communication skills to simplify complex ideas and thoughts and drive decisions at all levels of management
• Strong understanding of financial services industry is a plus
• Other duties as assigned

Qualifications

• Minimum of 8 years of experience in digital product management or related area, with at least 3 years in a leadership role.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. An advanced degree (MBA or Master’s) is preferred.

Work Environment

• Employee spends much of the time in the office environment, generally accessible to internal colleagues and external customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

• Employees are regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.