Community Facilitator

Organization – Adeso –adesoafrica.org

Project – KujaLink Online Platform

Position Type – Community Facilitator

Position Location – Remote – Latin America and the Caribbean (LAC)

Duration – 12 months

Reporting To – Senior Project Manager

Working With – Community Engagement Manager

Starting Date – Immediately

Application Deadline – 24 October 2022

Vacancy Contact – Please send applications to [email protected] – Adeso will only respond to short-listed applicants.

ORGANIZATIONAL BACKGROUND

Adeso is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

For over 30 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. At present, Adeso has programs in Somalia and Kenya.

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development

PROJECT SUMMARY

Over the past ten years, Adeso has developed an intimate understanding of the problems faced by both local and national NGOs on a micro and macro level. Adeso has a strong understanding of the barriers that local organizations face in accessing direct funding from donors and the challenges that donors face in partnering with local organizations.

KujaLink – an online platform – is a critical component of Adeso’s five-year strategy that is focused on systems change and infrastructure development to support the creation of an ecosystem that supports more democratic and equitable resourcing and the strengthening of Global South civil society.

KujaLink is a centralized online platform that allows direct donor access to local and national NGOs in countries receiving humanitarian and development assistance.

The solution aims to fulfill the following:

1. Increase visibility of local organizations

2. Grow funding flows to local organizations

3. Create linkages for both donors and organizations

BACKGROUND FOR CONSULTANCY

KujaLink Community Facilitators act as the liaison between the platform and our audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build and sustain trust and connection online.

Their role is integral in onboarding new platform members and launching and sustaining KujaLink through the next phases of the development process. Facilitators also help create engaging content and foster connection, through online discussions.

SCOPE OF WORK

The main responsibilities of Facilitators on the platform include facilitation, coordination and administration of network functions including:

• Finding new users from existing networks and partners as well as new partners and answering their questions
• Onboarding new members and helping them to complete their profiles
• Engaging and retaining current community members
• Working as part of the Community team to implement the strategy for the KujaLink online community

Main Tasks

• Work with the KujaLink team to implement the online community engagement strategy and customizing the strategy for LAC region or members who work on specific topics or themes.
• Welcome new members to the KujaLink platform – ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).
• Act as a brand ambassador and work on developing the community by participating in discussions, finding new users and listening to the current ones.
• Work with the team to measure metrics to understand Community Growth and Evolution;
• Understand the needs of users over time and develop strategies for retaining users;
• Engage with the KujaLink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.
• Inform the development of internal community management processes and guides for future team members

CONSULTANCY PERIOD

12 Months

QUALIFICATIONS

• Degree, certificate, training or coursework in communications, journalism, public relations, marketing, or a related field
• Fluency in English and Spanish is required
• Relevant years in the social sector (2+)
• Experience working remotely and coordinating activities across multiple time zones
• Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works
• Strong written communication skills and ability to communicate ideas and concepts digitally.
• Ability to create content and work with others to create content.
• Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, WordPress) and experience with a range of online community platforms (Facebook, Linkedin)
• Digitally savvy and able to keep up with the activity on the platform
• Flexible and adaptable with a high level of empathy and the ability to connect with users

DESIRABLE

• Solid understanding of civil society organizations
• Experience in online community engagement with evidenced achievements (e.g. doubling the size of an online community with several hundred members, delivering significant improvements on community retention)
• Data analysis and trend-spotting

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

In consideration of the fees paid, the Consultant expressly assigns to Adeso any copyright arising from the works the consultant produces while executing this contract. All images (whether used for online or print purposes) must however bear the consultant’s photo credit, as specified by international intellectual property rights. The consultant may not use, reproduce or otherwise disseminate or authorize others to use, reproduce or disseminate such works without prior consent from Adeso.