Account Manager

At Pexapark, we are passionate about the growth of green energy to create a more sustainable world. Our vision is to become the operating system for buying, selling, and managing renewable energy. We work towards creating an efficient market for renewable energy to attract more investment capital and lower the transaction costs, so that companies can attain their net-zero targets faster, and accelerate the buildout of renewable energy towards a more sustainable world.

With more than 20,000MW of renewable PPA transactions supported, 1’00 assets onboarded to our system and 100 enterprise clients, Pexapark has become the one-stop source for software solutions and advisory services in the fastest growing part of the renewable energy market.

If you share our vision and want to make a lasting impact on the way the renewable industry works and supports decarbonization of our planet, we want to hear from you.

ROLE

Are you passionate about working with clients and support them in making an impact? As an Account Manager, you will maintain and grow our existing Customer base by taking ownership of the post-sale activities. You will have excellent project management skills to liaise with internal and external stakeholders. Increasingly our growth will be driven from our existing clients that have already started to work with Pexapark; achieving results with our solutions and exploring how they can get even more impact through and with

us. You will orchestrate all account management and customer engagement activities in close collaboration with sales, our advisory teams, product management, marketing, and engineering to keep the Customers happy and contribute to sales growth.

Tasks

• You will be passionate about the Customer and the benefits they derive from our solutions. You will become part of their ambitions whilst maintaining Customer longevity and systematic business growth.
• You will be the face of Pexapark and drive post-sale activities to ensure a high degree of Customer satisfaction and adoption, which means they continue to spend with us through renewals, additional modules, and professional services.
• You will work within the Account Management team to ensure renewals based on a target retention.
• Driving renewal readiness efforts related to account prioritisation activities and aligning necessary organisational resources to support renewal activities.
• You will always be seeking further business opportunities with the customer by recording and analysing interactions in the CRM to achieve excellence in upselling and cross-selling.
• Ensure high utilisation of the technical solution and guide the Customer in process, people and change management tasks. Identify early signs of low engagement and intervening immediately using risk mitigation plans and activities.
• Act as the voice of the customer back to the business to influence the roadmap by conducting regular business reviews to recognise positive outcomes, coordinated on open items / issues, and make recommendations.
• Achieve grossretention and growth targets.
• Orchestrate client-facing activities in relation to product training, educational events such as academies and webinars and similar events. You will manage NPS surveys, case studies, testimonials and referrals together with marketing

Requirements

• Demonstrable experience gained through Account Management, Customer Success, Sales, and/or Professional Services
• Ability to manage multiple projects and perform as a team player and leader.
• Exemplary interpersonal skills and maintain the utmost professionalism in the face of adversity with internal stakeholders and Customers alike
• Proven management skills and achievement of retention and growth goals.
• In-depth understanding of trading, risk, quantitative analysis ideally gained in the energy sector or financial markets.
• Experience working with a technical customer base and understanding of corporate IT projects and processes and experience in the SaaS space.
• Experience of organising Customer Days and Webinars in order to maintain Customer engagement and introduce new products and features.
• Exceptional written, oral and presentation communication skills.
• Expert in developing executive customer relationships to drive value, influence client thinking and decisions at a senior level.
• An aptitude to resolve complex and diverse issues and meet deadlines.
• The ability to see patterns in data and to infer commercial benefits.
• Good sense of humour!

Benefits

• An entrepreneurial environment made up of an internationally diverse team of renewable energy experts and seasoned professionals.
• An envious and highly regarded Client base.
• State of the art pricing, analytics, and monitoring tools to support PPAs and Energy Risk Management.
• A highly flexible work environment.
• The ability to offer you an equity participation in our company.

Please

send your resume via email and tell us why you would like to join our team. Please also include your thoughts to the following three questions:

• What makes a great account manager?
• Customer Success is for you the best thing in the world, because of … ?
• What interests you most about this position?